Customer Success Readiness Specialist

Job Requisition ID #25WD90538Position OverviewAre you passionate about empowering Customer Success professionals through meaningful, field-relevant enablement? Do you thrive on connecting with teams, understanding their priorities, and turning those insights into impactful readiness and onboarding programs.Autodesk’s Field Readiness team is looking for a Customer Success Readiness Specialist to support global CS field teams—including Customer Success Management, Technical Advisory and Customer Technical Success. In this role, you’ll partner closely with field teams to uncover readiness needs, co-design readiness plans and support delivery and adoption of training programs. You’ll also play a key role in change management—helping teams navigate transitions by reinforcing new processes, tools, and ways of working. You’ll be responsible for driving the “last mile” of readiness—ensuring that content is timely, useful, and directly tied to the evolving priorities of CS practitioners on the ground.Key Responsibilities:Build trusted partnerships with CS field teams to understand readiness needs and business prioritiesConduct discovery interviews and informal feedback loops to shape enablement plansDevelop, tailor, and deliver onboarding, training, and reinforcement contentSupport the rollout of new processes, tools, and initiatives by aligning content to field realitiesCollaborate with Program Managers and Instructional Designers to localize and scale enablement effortsTrack adoption metrics and qualitative feedback to drive continuous improvementServe as a readiness point of contact for specific segments or topics within CSSupport change management efforts by helping CS teams understand the "why" behind new processes, tools, or strategiesAct as a field advocate during transitions, collecting feedback and identifying friction points to inform program adjustmentsReinforce change through targeted enablement touchpoints (e.g., follow-ups, job aids, FAQs, office hours)Minimum Qualifications:2–8 years of experience in Customer Success, Enablement, Consulting, Program Delivery, or related rolesStrong relationship-building and active listening skillsExperience conducting discovery, gathering feedback, or needs analysisAbility to develop and deliver live or asynchronous training (slides, workshops, job aids, etc.)Clear, confident communicator with strong written and verbal English skillsComfortable with tools such as Zoom, MS365, Airtable, and LMS platformExperience supporting or facilitating change initiatives (e.g., tool/process rollout, role transitions, new ways of working)Comfort navigating ambiguity and guiding others through change with empathy and clarityPreferred Qualifications:Familiarity with CS workflows (onboarding, renewals, success planning)Knowledge of adult learning principles or enablement frameworksAbility to manage multiple concurrent requests and prioritize based on impactA collaborative mindset and enthusiasm for co-creating value with CS stakeholdersAdditional languages and/or global team experience a plus#LI-MR2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).