Employee Relations Partner

Back to jobs New Employee Relations Partner Phoenix Apply Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About the Role: We are looking for an Employee Relations (ER) Partner to join the team in our Phoenix Call Center. This person will be responsible for partnering with business leaders and their team members on key areas that impact work happiness and company culture. This role is a champion for our team members and is a strategic advisor to the people managers. As a trusted consultant to the people managers, the ER Partner will focus on adherence to legal compliance and fair treatment of team members. Reporting to the Director, HRBP (Phoenix), this position provides high quality, proactive and professional service to internal team members throughout their employee lifecycle. The partner will focus on resolving workplace issues and minimizing risk to the organization by utilizing best practices in employee relations at our Phoenix Service Center.  This role will be based on-site in our Phoenix Service Center.   What You’ll Do: You'll be the voice of our team members by hearing their concerns, and providing counsel in employee relations Review corrective action for performance, attendance and conduct issues Conducts effective, thorough, and objective investigations Partner with leaders to resolve complex employee relations and interpersonal issues  Partner with leaders to provide guidance on our policies and employment law  Partner with key stakeholders such as the People Operations, Legal, and Compliance to build new policies that make sense for the organization Prepare and present reports on employee relations metrics and trends, recommending improvements or interventions where necessary Collaborate with HR Business Partners to stay aligned with business priorities, organizational changes, and key performance indicators (KPIs) Manage the end-to-end process of employee terminations, ensuring they are conducted professionally, legally, and in line with company policies Maintain strong case documentation  What We Look For: Employee Relations Partner experience within a fast-paced environment as a culture champion  Experience navigating ambiguity, building and enforcing HR processes & policy Possess a good gut instinct that enables you to make decisions based on evidence and experience in the industry Keep the team updated on employment laws and ensure compliance with federal, state, and local regulations - Someone who gets the gist of what's legal and what's not Experience supporting start ups in the valley in a People Operations capacity Communication wizard and the ability to effectively partner with all levels of team members and leadership Experience in a customer facing position in the past (such as hospitality, restaurant, events, etc.) Completed a 4 year college degree in a related field (required) Nice to Have: Fintech experience Experience providing HR support in a call center environment Masters in HR and/ or business administration  PHR/SHRM-CP Certification strongly preferred What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Flexible PTO Opportunities for professional growth and development  Paid parental leave Health & wellness initiatives #LI-Onsite For California residents:  Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . Create a Job Alert Interested in building your career at Upgrade? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name * Last Name * Email * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website This job is hybrid and based in our office in Phoenix, AZ. Are you willing to come on-site up to 4 days per week? * Select... Are you legally authorized to work in the United States? Select... Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status, work permit, etc.)? Select... Demographic Questions & Categorizations Upgrade is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Upgrade’s long-term success to create an environment where all employees feel like they belong and have an equal opportunity to succeed. For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision.  Your decision to participate or not participate in this survey will have no impact on your candidacy at Upgrade. How you do you identify? (Gender identity) Select... Do you identify as LGBTQ+? Select... How do you identify? (Ethnicity) Select... What is your veteran status? Select... What is your disability status? Select... 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