As passionate about our people as we are about our mission.Why Join Q2?Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Q2 is seeking an Implementation Engineer Responsible for implementing Q2’s Ebanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project. This work is performed out of our Implementations Solution Center in Austin and does not require travel.RESPONSIBILITIES:Partner with clients and internal teams to understand business requirements and direct the configuration dutiesDevelop and perform quality assurance check points within your team to ensure quality and timely deliveryTake ownership of your team’s business results by developing and leading training and execution plansMonitors and impacts key metrics and efficienciesProblem-solve routine to complex issuesEstablish strong working and strategic relationships to socialize initiatives and get buy-in across functionsProvide Level 2 and 3 support to other team membersCreate and implement tools that increase quality, security and productivity Track status and provide updates in relation to overall implementation process Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered toWork closely with Development and other teams to ensure client satisfaction and on-time deliveryEXPERIENCE AND KNOWLEDGE:Bachelor’s Degree in related field or equivalent experienceTypically requires 0-2 years of related work experienceStrong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debuggingOperating System, Hardware configuration and Network troubleshooting skills required with packet analysis valuedConfiguration and deployment experience with Web ServicesSome knowledge of HTML helpfulData migration experience a plusVMware experience valuableExperience with Python and other scripting languagesFamiliarity with iOS and Android mobile applications platforms helpfulStrong troubleshooting, diagnostic and analytical skills.Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environmentA relentlessly positive dispositionExcellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.The ability to remain calm, diplomatic, and cooperative under stressful conditionsStrong written and oral communication skills including communication of technical concepts to non-technical individualsEnterprise Software experienceFinancial Services experience is beneficial but not a requirementThis position requires fluent written and oral communication in English. Health & WellnessHybrid Work OpportunitiesFlexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.Our Culture & Commitment:We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
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