Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Genesys is seeking a visionary and transformative Vice President of IT Business Solutions to lead the modernization of enterprise systems across Finance, HR, Legal, Customer Support, and more. This senior leader will architect the future of corporate platforms by driving AI-enabled, automation-first capabilities that deliver operational excellence and elevate the employee experience.Reporting to the Chief Information Officer (CIO), this role guides a global team of product owners, architects, and technologists in executing a product-centric delivery model aligned to measurable outcomes. The ideal candidate brings deep expertise in enterprise applications, intelligent automation, and agile leadership, with a demonstrated ability to translate business needs into scalable, innovative technology platforms.At Genesys, we’re transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining us means becoming part of a dynamic team shaping the future of intelligent enterprise solutions.Key Responsibilities:Lead the strategic vision and execution of business systems supporting Finance, HR, Legal, and operational functions across the organization.Develop and drive an enterprise-wide roadmap that integrates AI, automation, and low-code/no-code technologies into core business platforms.Partner with functional leaders to design a modern digital workplace that enables faster decision-making, seamless execution, and higher employee engagement.Champion AI-first transformation initiatives, including document intelligence, process mining, predictive workflows, and conversational assistants.Oversee teams building cloud-native, scalable, and intuitive applications that support agility and business growth.Rationalize legacy tools and implement unified, API-driven platforms aligned with enterprise architecture standards.Collaborate with Infrastructure, Security, Data, and Enterprise Architecture teams to ensure system reliability, scalability, and compliance.Embed workflow automation, analytics, and self-healing capabilities into daily system operations to drive continuous improvement.Maintain full accountability for the performance of business platforms, including cost efficiency, reliability, user adoption, and business impact.Inspire, mentor, and grow a high-performing team culture rooted in ownership, innovation, and continuous learning.Minimum Requirements:15+ years of leadership in enterprise platforms or business systems, with at least 5 years in a VP or equivalent executive role.Proven experience delivering AI-powered solutions across HR, Finance, or Legal systems, including LLM use cases and intelligent automation.Strong knowledge of corporate business processes—such as Record to Report (Finance), Hire to Retire (HR), and Contract Lifecycle Management (Legal).Expertise with large-scale SaaS platforms such as Workday, Salesforce, and others.Demonstrated success leading agile product teams and managing cross-functional, global delivery models.Strong change management and stakeholder engagement skills in complex global environments.Preferred Qualifications:Experience leading enterprise-wide transformations in a global, matrixedorganization.Ability to balance long-term strategic planning with hands-on execution.Comfort operating in dynamic, ambiguous environments with competing priorities.Recognized as an inclusive, inspiring leader who builds trust and alignment across diverse teams.Passion for innovation, operational excellence, and customer-centric technology delivery.#LI-DNICompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $228,600.00 - $424,400.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting