Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the TeamAbout the TeamThe Global Support Operations & Enablement (GSOE) team is a critical function supporting Workday's Customer Support organization. GSOE provides program and portfolio management, operational support, technology solutions, learning and development, and analytical insights to ensure the success and efficiency of our Global Customer Support team. We are a collaborative and innovative team focused on driving continuous improvement and enabling world-class support experiences for our customers.About the RoleAbout the RoleThe highly motivated and versatile Business Process Analyst will be instrumental in driving process improvement, identifying operational efficiencies, and supporting key projects within our dynamic Global Support Operations & Enablement team. This role requires strong collaboration, analytical skills, a proactive approach, and a passion for optimizing processes and using data to enable our global Customer Support organization. You will be a self-starter working closely with cross-functional teams across Support and other Workday groups, evaluating, diagnosing, and documenting existing processes to inform improvements in performance and quality. This includes assisting with metrics for process and performance measurement, defining, designing, and implementing solutions to achieve desired business outcomes, and documenting processes and procedures.About YouResponsibilities:- Map, analyze, and evaluate existing global support processes to identify areas for improvement and optimization.- Assist with process improvement initiatives, applying methodologies such as Lean, Six Sigma, or other relevant frameworks.- Develop and track key performance indicators (KPIs) and metrics to measure process performance, identify trends, and highlight opportunities for future improvement.- Measure performance against established process requirements and align improvement initiatives to address performance gaps.- Develop clear and concise process documentation, including process flows, standard operating procedures (SOPs), and knowledge articles.- Develop and deliver presentations and training materials related to process changes, improvements, and best practices.- Communicate project progress, findings, and recommendations to stakeholders at various levels within the organization.- Perform cost and benefit analysis for proposed process improvements and initiatives.Basic Qualifications- 5+ years' experience defining, designing, and implementing solutions to achieve desired business outcomes by evaluating, diagnosing, documenting existing business processes, developing and applying metrics for process and performance measurementOther Qualifications- Bachelor's degree or equivalent work experience- Outstanding written, visual representation, and verbal communication skills.- Six Sigma certification is highly desirable.- Proficiency using process mapping and business analysis tools (e.g., Visio, Lucidchart, Miro).- Strong ability to establish relationships, influence without authority, and drive alignment across teams with varied strengths and leadership levels.- Outstanding organizational, interpersonal, and negotiation skills; flexible and adaptable; able to work in ambiguous situations.- Passion for customer service and commitment to delivering high-quality results.- Proficient in project management and collaboration tools (e.g., Workfront, Google docs, Smartsheet, MS Project, etc.).Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
View Original Job Posting