Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the TeamYou’ll be joining a centralized Benefits team that is focused on the Americas region and sits within the Total Rewards function. Workday has made significant investments to support our employees and their families through integrated programs across our pillars of benefits: Physical, Financial, Mental, and Social-Flex. At Workday, our People & Purpose (HR) team innovates & applies contemporary talent and leadership practices that build high performing teams; enables leaders to operate at scale; and amplifies our employee first culture. The Americas Benefits team contributes to the collective success of our company by delivering excellent work in a way that is consistent with our values and delivering a best in class competitive benefits program. If your professional passion is creating exceptional and innovative benefit programs that are truly innovative and deliver an amazing employee experience - all while being hyper focused on operational excellence- let’s talk!About the RoleThis role is based in Costa Rica and will support employees and programs across the US and Canada. As a member of the Benefits team, you will directly support how benefits are coordinated and delivered at Workday, from processes and procedures, issue research and resolution, vendor management, systems data, reporting, and compliance for all benefit programs. This role will also be cross functional and will manage programs, such as recognition, retirement, 401k, life insurance, healthcare, voluntary benefits, and more. You will be a ninja that is able to help across all programs and team members, lending support and program management for special projects, daily tasks, and ongoing initiatives. About YouKey Tasks And ResponsibilitiesThis is an individual contributor role on the Americas Benefits team, partnering closely with cross functional stakeholders to ensure robust and holistic program management, execution, and support for employees in the Americas region (US, Canada, Mexico, and Costa Rica). As a member of the Benefits team, you'll be responsible for:Maintaining information and tracking of multiple initiatives and tasks for the COE team.Completing multiple surveys regarding benefits to ensure that we are consistently and accurately benchmarking all benefit programs on an ongoing basis.Editing and creating communication materials for benefit programs.Managing vendor relationships and programs.Day to day execution and tracking of new and recurring tasks as assigned to the Benefits Delivery Operations team. Special projects as assigned, including preparing presentations and analysis on a variety of benefit programs.Day to day handling of Workday Help and other Workmate support requests.Participate in benefits program projects, implementations, and launch activities as assigned.Collaborate with and provide support to other benefits team members as needed, including being available and responsive through Slack, email, and attending meetings as appropriate.Support Workmate facing events and initiatives such as new hire orientation, annual enrollment events, and site activities as needed.Participate in team learning opportunities such as reading workmate communications, attending webinars, and completing additional training as needed to stay current on benefit programs.Represent Workday Benefits with professionalism, empathy, and enthusiasm.Develop strong working relationships and collaborate with a cross-functional group of partners, both internal and externalAdapt and drive improvements and continuously simplify processes in ways that enhance Workmate experience while meeting compliance and legal requirements.Basic Qualifications ● Minimum of 4 years directly supporting a range of benefit programs in US and Canada, including but not limited to recognition, health, retirement, 401k, pension, leave, time off, disability, spending accounts, voluntary, and ancillary plans. ● Demonstrated understanding of legal requirements and compliance activities for US and Canada. ● Minimum of 4 years experience communicating benefit programs to employees, assisting them with understanding how to access their coverage and resolving any complaints or issues. Must provide excellent customer service with a consistent focus on employee education, advocacy, and program promotion and ability to communicate both in person and through written correspondence (Zoom, Slack, Email) ● Minimum 2 years experience using Workday HCM, reporting and leave of absence and benefits administration strongly preferred. ● Bilingual (English and Spanish fluency, written and verbal) Preferred Qualifications ● Intermediate level expertise in G Suite tools ● Experience in a large high volume, fast paced environment - tech industry strongly preferred Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
View Original Job Posting