Senior IT Operations Engineer

Back to jobs New Senior IT Operations Engineer Commercial Point, OH Apply Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com . Our Ways of Working Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience. For this role, the individual must be based in or willing to relocate to the Columbus area and will be required to work onsite at our Fulfillment Center at least three days per week. Our partner teams are distributed remotely across the U.S., Canada, and Mexico. To foster strong relationships, we meet in person at least twice a year—once as a company and once within our departments. Whether in person or remote, we show up consistently, stay focused on our purpose, and deliver results—together, from anywhere. What the Role Is Babylist is looking for a Senior IT Operations Engineer to support our fulfillment center in Commercial Point, Ohio. In this role, you’ll lead the design, implementation, and ongoing support of critical IT systems and infrastructure that keep warehouse operations running smoothly. You’ll ensure network and device uptime, support physical security systems, manage local inventory, and collaborate with remote teams to maintain compliance, automation, and system reliability. You’ll also be a mentor, problem-solver, and hands-on technical expert in a fast-paced, high-volume environment. Who You Are 7+ years of experience in IT engineering, support, or operations—preferably within logistics, warehousing, or manufacturing environments Skilled in managing IT infrastructure including network equipment, printers, scanners, access control systems, and cameras Strong knowledge of: Windows and Mac endpoints Network configuration and troubleshooting (LAN/WAN/Wi-Fi, VLANs) Device management (Intune, JAMF, Kandji) SaaS tools and identity platforms (Google Workspace, Okta, Azure AD) Familiar with MDM, asset lifecycle management, and helpdesk platforms Experienced with IT security standards and compliance practices (SOC2, GDPR) Able to document processes clearly and develop user-facing and internal runbooks Great at working independently, solving problems in real time, and communicating clearly with technical and non-technical stakeholders Comfortable working fully on-site to support fulfillment center hours and physical operations How You Will Make An Impact Serve as the on-site lead for all IT systems at the CBUS Fulfillment Center Manage infrastructure including Wi-Fi networks, VPNs, routers/switches, and VoIP/telephony Support and maintain label printers, scanners, RF guns, and other operational devices Implement monitoring, alerts, and escalation processes to ensure warehouse uptime Maintain and secure badge access systems and surveillance hardware Collaborate with HQ and remote engineering teams on system integrations, automations, and compliance Support onboarding/offboarding and tech setup for all CBUS-based employees Own inventory management for IT assets across the warehouse site Drive improvements in IT support processes, security hygiene, and response times Train and mentor junior technicians, as needed Why You Will Love Working At Babylist We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office We build products that have a positive impact on millions of people’s lives We work at a sustainable pace which means work/life balance is a real thing here We believe technology and data can solve hard problems  AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision-making to support innovation and real impact We believe in exceptional management  We offer competitive pay and meaningful opportunities for career advancement We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $109,560.00 - $164,340.00 In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.   Important Notices Interview Process & Data Use To support a fair and consistent hiring process, Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use. Official Communication All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. To verify legitimate opportunities, visit our careers page . SMS Consent As part of our hiring process, you may be offered the option to receive text message updates about your application or interviews. Opting out will not affect your application status—communication will continue via email or phone. Message and data rates may apply. You can reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for more information. Create a Job Alert Interested in building your career at Babylist? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name * Last Name * Email * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Preferred Name (first name only) * What are your personal pronouns? Country of Residence * Select... State or Canadian Province/ Territory of Residence * Select... City of Residence * Address * Zip Code (Postal Code) * Are you currently authorized to work for any employer in the country outlined for this role? * Select... Will you now or in the future require visa sponsorship? * Select... Current or Last Company Worked * Current or Last Job Title * LinkedIn Profile How did you hear about Babylist as an employer? * Select... By providing your phone number in this application you may receive text messages from Babylist regarding updates about your job application, interview scheduling, and other recruitment-related information. Message and data rates may apply. You can opt out of receiving text messages by making a selection below. (Choosing to not receive text messages will not affect your application consideration) * Select... Are you able and willing to work on-site at least three days a week at our Fulfillment Center in Commercial Point, Ohio? * Select... Which of the following best describes your experience managing IT systems in a logistics, warehousing, or manufacturing environment? * Select... How would you describe your experience with configuring and troubleshooting networking systems (LAN/WAN/Wi-Fi, VLANs)? * Select... Which of the following device management platforms have you used in a professional setting? * Select... Which of the following best describes your experience with IT compliance and security frameworks (e.g., SOC2, GDPR)? * Select... What best describes your experience supporting physical IT equipment in an operational environment? * Select... This role is all about keeping fulfillment operations running reliably—from infrastructure and device uptime to real-time, on-the-ground support. What makes working in this kind of fast-paced, hands-on environment a strong fit for you? * Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Babylist’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application