Manager, Customer Success ANZ ASEAN Enterprise

Job Requisition ID #25WD90277Position Overview The Manager, Customer Success ANZ ASEAN Enterprise is responsible for leading a team of Customer Success Managers, with a current book of business including 16 enterprise customers in the ANZ ASEAN region. Our Customer Success Managers oversee the post sales stages of "onboard," "use," and “extend” with our enterprise customers as they adopt Autodesk solutions. The team engages directly with customers proactively through outcomes- and value-led interactions, building and executing Customer Success Plans.This People Manager role will oversee the team adopting and developing best practices, ensuring our customers realize maximum value with their ongoing investment in Autodesk partnerships.You will manage a high-performing team of 6 Customer Success Managers and 2 Customer Success Associates, primarily in the AECO (Architecture, Engineering, Construction, and Operation) industry. Please note that as Autodesk evolves the Customer Success function, the industry mix, the number of team members, as well as the country mix, could be subject to change.Autodesk offers a flexible working environment, with this role based in Australia. We prefer candidates in Sydney, Brisbane, or Melbourne but are open to considering candidates based in other locations in Australia to find the right talent.In this role you will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Technical Advisory, Autodesk Channel Partners, Technical Support, Client Services and many other teams to ensure customer value and growth to your book of business.Candidates for this position must be highly motivated, tenacious self-starters with a track record of building, motivating, and driving high-performing customer success teams. We are looking for someone who truly believes in the role of Customer Success, value and ROI-based account management, and embraces a “when our customers win, then we win” mindset. This role reports to the Senior Manager, Customer Success Enterprise APAC.Responsibilities:Hire, manage, mentor, coach, and develop a team of Customer Success Managers across ANZ ASEANContinually develop the team’s skills in having outcome- and value-based engagements with customers, and constantly measure and document the team’s impactDrive and mentor the team to build, manage, and execute quality Customer Success PlansPartner with leaders of Sales, Technical Sales, Technical Support, Technical Advisory, and others to drive customer success motions and impact customer value, adoption and growthBuild and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track value and adoptionRegularly report on team and individual contributor results to senior leadershipEncourage innovation by exchanging new ideas to improve operational efficiency within Customer Success and supporting organizationsWork and align closely with the regional country leaders to ensure that within each country, CSMs have the local support needed to drive highly successful customer engagementsMinimum Qualifications:People management, team lead, and/or coaching experience5+ years of Customer Success, Sales, or Account Management experienceCustomer empathy and a “when customers win, then we win” mindsetStrong one-on-one, one-to-many coaching, and listening skillsAbility to lead change in a complex and ever-evolving business environmentAbility to prioritize, assign, and delegate tasksAbility to influence without direct authorityCollaboration and coordination across various internal and external stakeholdersCross-cultural leadership and understandingExcellent executive and business-level communication skills. Fluent in business-level written and spoken EnglishPreferred Qualifications:Practical working knowledge of outcome- and value-based sales and customer success management in a SaaS organizationExperience in making data-driven business decisions through key customer success metrics: Customer Value, Adoption, ACV/ARR Growth, NPS, and othersExperience in managing and working across ANZ ASEAN and within global teamsAECO (Architecture, Engineering, Construction and Operation) industry experience or industry digital solutions Sales and Customer Success experience highly preferredProficiency in Salesforce (SFDC)Understanding of the overall Autodesk solutions and/or competitor landscape#LI-JT1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).