Employee Experience (EX) Technical Consultant

Back to jobs New Employee Experience (EX) Technical Consultant Remote US Apply Now Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at  simpplr.com . The Opportunity Simpplr is seeking to hire an experienced Employee Experience Technical Consultant as part of our Professional Services function. In this role, you’ll partner with customer stakeholders across Internal Communications, HR, IT, and Leadership to define short- and long-term program strategies, serve as a trusted implementation advisor, and provide platform training and enablement.  This position will require working US hours. Your Job Responsibilities What you will be doing: Partner with customers to define and implement employee engagement and communications strategies using the Simpplr One platform, supporting multiple organizational levels and departments Conduct discovery and lead strategy discussions to identify customer business objectives  Implement concurrent projects varying in size & complexity, providing expert advice around information organization and content migration, audience targeting, governance structure, and change management Provide program strategies supporting employee Surveys, Recognition, Communications, and Engagement.  Provide best practices guidance and suggested use cases, weaving together your knowledge of Software Implementation, Internal Comms and Employee Experience Define solutions for both standard and unique use cases identified during the implementation Educate and train customers on how to use Simpplr’s features and functionalities  Work with Simpplr leadership to further evolve and scale the implementation process and customer experience Work internally with Product Management to evolve Simpplr’s product offering, supporting evolving industry and customer needs Collaborate with Customer Success, Professional Services, Product, and Support to document best practices Your Skillset Your qualifications:  6+ years in employee experience, internal communications, or related field 5+ years of technical consulting and enablement experience 4+ years of experience working remotely as part of an international team 4+ years supporting an international customer base and navigating various cultural differences 4+ years of experience implementing and/or maintaining modern intranets or employee experience platforms  Familiarity with using support ticketing tools (JIRA, Confluence, Zendesk, Salesforce) Familiarity with project management concepts (project planning, budgeting, forecasting, time tracking) Strong analytical skills with the ability to interpret data and trends to inform decision-making Active listener with the intent to understand rather than respond Able to lead multiple projects concurrently while setting and managing priorities Able to quickly learn and incorporate new tools, technologies, and processes into day-to-day operations Able to think creatively and try innovative approaches What makes you a great fit for the team: You lead with empathy, stay grounded in humility, and bring a sense of humor that helps build trust and connection. You’re a natural leader who brings clarity to chaos, listens to understand, and keeps teams focused. You anticipate needs before they’re voiced, solve problems proactively, and care deeply about delivering an exceptional customer experience. Seeing others succeed brings you genuine joy. You enjoy working in a supportive environment, value and seek out help from others, and are both confident and humble. We’d specially love to hear from you if: You have experience using or managing a Simpplr intranet You’re comfortable with the technical elements of intranets You have a SaaS implementation or project management background You’re comfortable using basic HTML and CSS You’ve previously created a digital implementation/onboarding program Our job titles may span more than one career level. The starting base pay for this role is between $105k - $125k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits. Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. #LI-REMOTE Pay Range $105,000 - $125,000 USD Simpplr’s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid -   Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.  Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.  Create a Job Alert Interested in building your career at Simpplr? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name * Last Name * Email * Phone Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website or Portfolio Link How did you hear about this job? * Are you legally authorized to work in the United States for our Company? * Select... 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