Strategic Renewals Manager

As a Strategic Renewals Manager,  you are accountable for coordinating, defining and executing the account renewal strategy for Subscription and Services with the Workiva Account team. Through strategic conversations at all levels within an existing customer, you’ll focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to- cash process. Your ability to drive business processes, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success. The Renewal team closely collaborates with Sales, Finance, and Support while managing subscriptions, co-terms for up-sell opportunities, and supporting the company's strategic subscription renewal strategy & process. What You’ll DoSalesManage existing programs to maximize company revenue and resolve customer-related contract issuesA point of contact with Account Managers to proactively manage subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with WorkivaAccountable for reviewing and validating installed base reportsUncover accounts which may be at risk and develop plans to mitigate and bring them to closureDevelop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groupsPresents to Customers: Uses the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva productsHandles Objections: Skillfully probes for objections and removes obstacles or eliminates barriers to gain commitment; understands the difference between a stall and an objectionCloses Sales: Naturally leads the sales process to a close by demonstrating Workiva superior value propositionNegotiates the Sale: Facilitates successful outcomes to optimize profitsMaintains the customer relationship as well as growing the businessUnderstands the competitive landscape and is able to communicate Workiva value proposition to beat the competition.Individual ResponsibilitiesReports Customer Contacts: Updates customer relationship management tools regularly and timelyForecasts Sales: Provides consistent and accurate forward-looking information though pipeline analysisPlans Sales Strategy: Plans and executes sales strategy with purposeful action to complete the saleOptimizes Internal Resources: Gathers internal support to pursue an accountPrioritizes selling activities and follows through in a timely fashionCommunicates regularly with a base of accounts that have the potential to increase Xbrl servicesMaintains a strong knowledge of Workiva products through a commitment to ongoing trainingWhat You'll NeedMinimum RequirementsBachelor's degree or equivalent working knowledge and experience in lieu of a degree2-4 years SaaS sales or renewal experience within a SaaS environmentPreferred RequirementsBasic knowledge of accountingExcellent territory management skillsExposure to Force Management training Traveling Requirements & Working ConditionsUp to 30% travel for internal training and external eventsReliable internet access for any period of time working remotely, not in a Workiva officeWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.#LI-BL1