Back to jobs New Technical Support Specialist Brazil Apply Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals.
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We're seeking a Technical Support Specialist to join our dynamic Client Experience (CX) team at Degreed. In this role, you’ll engage directly with clients and end-users to ensure swift and effective resolution of technical issues, playing a crucial role in shaping client satisfaction and retention.
As a Technical Support Specialist, you’ll be a problem-solver and trusted adviso r , making a tangible impact on our clients’ success and the overall Degreed experience. You’ll report to the Manager, Americas Technical Support, and work remotely from Brazil .
We’re looking for someone who takes ownership of creating smooth client journeys, consistently focuses on solutions and accountability, and approaches every day with professionalism, positivity, and a drive to elevate the client experience.
Participation in a scheduled weekend rotation is required to ensure we maintain consistent support across our global client base.
Key Skills
1–3 years of experience in technical customer service, technical support, or help desk roles, preferably within a SaaS product environment.
Experience with APIs, integrations, or webhooks is strongly preferred.
Professional fluency in English, with strong skills in speaking, listening, reading, and writing
Fast learner when it comes to new software, with the ability to quickly ramp up and support end users effectively
Active listener, skilled at identifying client needs and uncovering root causes
Clear communicator, able to explain technical concepts to non-technical audiences with confidence and empathy — especially in high-stress moments
Strong problem-solver, with excellent analytical skills and a bias toward fast, effective resolution
Collaborative and self-directed, comfortable working independently, within a team, and across functions to support clients and enhance product experience
Key Responsibilities
These responsibilities reflect the foundation of your role; they do not prescribe or restrict other tasks as assigned and are subject to change at any time. This role is dynamic and offers opportunities to grow, contribute to broader team initiatives, and help shape an exceptional team and client experience:
Support Degreed clients via phone, email, and chat, diagnosing and resolving routine technical issues quickly and effectively
Document technical issues and resolutions clearly, including contributing helpful articles to the Knowledge Center
Escalate complex cases to senior engineers or other CX resources with timely and accurate handoffs
Investigate client questions by gathering data, analyzing the issue, researching solutions, and applying the most effective resolution
Stay current with product updates, system changes, and support team best practices
Assist in onboarding new team members by sharing knowledge and supporting ramp-up
What Sets You Apart
Experience troubleshooting web issues, including capturing network traces and working with .HAR files
Familiarity with SaaS applications and cloud platforms
Basic knowledge of APIs, SSO, and FTP troubleshooting
Experience using ticketing systems and call tracking tools
Passion for continuous learning and knowledge sharing
Compensation
We are committed to fair and equitable compensation practices. This role is under a CLT (Consolidation of Labor Laws) contract in Brazil.
The total monthly pay range for this role is R$8.000 - R$9.000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success. View the full details here: https://px.sequoia.com/globalcompanybenefits
At Degreed, We Value
🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute . 📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations. 🤝 Collaboration – The best ideas come from working together . We cultivate a culture of open communication, teamwork, and shared success .
By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact . If you’re passionate about driving change through upskilling and workforce transformation , we encourage you to apply and contribute to our mission.
Work Environment & Physical Demands
Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote , while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.
For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack . This role may require prolonged computer use and stationary work , with the ability to interpret written and verbal communication effectively .
We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work .
Additional Information
Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment . We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment , hiring , career development , compensation , and training . 💡 Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know. 🔍 Fair Hiring Practices – In compliance with the San Francisco Fair Chance Ordinance , we consider qualified applicants with arrest and conviction records . 📄 E-Verify Participation – Degreed participates in the E-Verify employment verification program .
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Fraudulent Recruitment Warning 🚨
Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.
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How would you rate your English skills in the following areas: reading, writing, listening and speaking? * Select... Basic - I can read and write simple sentences and understand basic phrases. Speaking and listening are difficult, with limited vocabulary and grammar. Intermediate - I understand the main ideas of texts and conversations. I can write and speak using simple grammar, but struggle with fast speech or complex topics. Advanced - I read and write with minor errors. I understand most spoken English but may miss nuances. I speak almost fluently but with occasional hesitations or gaps. Fluent - I read, write, speak, and listen with ease, handling complex topics. My vocabulary is broad, with rare errors or limitations. Are you comfortable participating in a rotating weekend support schedule? * Select... The rotations usually take place on Sundays. Do you have at least 1 year providing technical customer service, help desk support? * Select... How would you explain a complex technical issue to a non-technical client? * What’s something new you’ve learned recently (work-related or not) and what motivated you to explore it? * How did you hear about this posting? * Select... What is your expected total monthly compensation (in BRL)? * Degreed is committed to providing an unbiased, equitable, and professional hiring process. We will inform all candidates if we decide not to move forward with them at any stage, ensuring closure.
However, please note that due to the high volume of candidates, feedback on applications or interviews will be communicated through an automated message and we will not be able to provide specific feedback, even if requested.
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