Job Requisition ID #25WD90294 Position Overview As a Principal Instructional Content Design Manager within the Content Strategy & Experience team at Autodesk, you will lead the creation of rich, multi-format content that helps customers understand, adopt, and succeed with our solutions. This strategic hands-on role blends instructional design, UX thinking, and information architecture to support both scalable documentation and intuitive support experiences. You will shape the content design strategy for Customer Technical Success (CTS), delivering clear, accessible guidance through user guides, structured collections, videos, interactive help, and web-based experiences. You'll also set standards, enable content contributors through scalable frameworks, mentor peers, and help elevate the craft of content design across CTS. Responsibilities Define and lead the content design strategy for CTS, ensuring customers receive clear, actionable guidance across multiple touchpoints Design and deliver high-impact content in rich formats—user guides, structured collections, video tutorials, interactive help, and web-based experiences Create scalable frameworks, templates, and guidelines to support content contributors across CTS in producing consistent, high-quality content Apply principles of instructional design, UX, and information architecture to improve clarity, usability, and discoverability of support content Use customer insights, behavioral data, and performance metrics to continuously measure and improve the content experience Collaborate with stakeholders across content, support, UX, and technology teams to align content experiences with customer journeys and product workflows Stay up to date on trends in content design, instructional methods, UX, and emerging technologies; apply relevant insights to evolve content practices, drive innovation, and support continuous improvement across the teamMinimum Qualifications 7+ years of experience in content design, instructional design, UX writing, or technical content development, with a strong portfolio of multi-format content (e.g., step-by-step guides, videos, structured collections, content-driven web pages)Deep expertise in content architecture, taxonomy, metadata, and scalable content models that support modularity, reuse, and consistencyDemonstrated ability to design content strategies and frameworks that support self-service, adoption, and discoverability across diverse customer audiencesHands-on experience with tools such as Figma, Adobe Creative Suite, content management systems (CMS), and authoring or video production toolsStrong grasp of accessibility, usability, and instructional best practices for customer-facing contentExperience designing content for SaaS products, technical platforms, or customer success environmentsFamiliarity with AI/LLM technologies and their impact on content discoverability, structure, and optimizationWorking knowledge of structured content systems (e.g., CCMS, component-based authoring) and SEO principles for both human and machine-readable contentProven ability to lead content initiatives from concept to execution while collaborating effectively with cross-functional partners in UX, product, support, and enablementExcellent communication, stakeholder engagement, and project management skills, with a track record of working independently and managing complex content programs#LI-AS1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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