Customer Experience Manager/Sr. Manager, Product Management (Hybrid)

Back to jobs Customer Experience Manager/Sr. Manager, Product Management (Hybrid) Denver, CO Apply We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid Reports to: Director, Product Management - Small Business (SMB) About the Role: We are currently seeking a highly capable and experienced Manager/Sr. Manager to join our Product Management team in Denver. This role is pivotal in leading efforts to enhance the customer experience for small businesses across various platforms, including web and communications. The successful candidate will play a key role in experimenting with and optimizing our product roadmaps, and will work closely with internal teams such as Design, Sales, Data Analytics, and Marketing. This position calls for a leader who is innovative, decisive, and focused on delivering exceptional customer experiences. Responsibilities: Develop and execute the strategy and roadmap for the SMB product's merchant and partner experience. Lead and inspire a high-performing product management team, hiring and mentoring to foster collaboration. Use data-driven analysis to guide product performance, ensuring effective communication within the team. Collaborate with Marketing, Sales, Design, and Support teams to create customer-centric products. Work closely with engineering to determine optimal technical solutions for customer and business goals. Continuously improve product management processes and practices. Requirements: Product Management Expertise: 10+ years of experience in product management, with a strong emphasis on customer experience and successful product launches. FinTech experience is a plus. Leadership: 5+ years of demonstrated leadership in developing and guiding product management teams. Analytical & Problem-Solving Skills: Excellent abilities in analysis, problem-solving, and decision-making. Collaboration & Communication: Strong skills in collaboration and communication, effectively used to influence and align stakeholders. Customer-Facing Products: Proven track record in launching and managing customer-facing products. Cross-Functional Teamwork: Experience collaborating with business, design, and engineering teams to deliver top-tier user experiences. Agile Methodologies: Familiarity with agile development methodologies. The budgeted annual salary range for this position is $120,000 to $185,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here .   Benefits & Perks: Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.   Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .  It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... End date month Select... End date year Add another LinkedIn Profile Website How did you hear about this job? * Select... Are you legally authorized to work in the U.S. for Enova? * Select... Will you now or in the future require Enova sponsorship for employment visa status? (e.g. H1-B or other employment-based immigration case) * Select... What is your target annual salary? * U.S. Standard Demographic Questions Enova’s policy is to provide Equal Employment Opportunity for all individuals and not discriminate in employment decisions, by placing the most qualified person in each job. You are being given the opportunity to voluntarily and anonymously provide the following information order to help us track the progress of our efforts to incorporate diversity in our recruiting practices.  Your responses to the questions below, or your decision not to respond to some or all of questions, will be aggregated and anonymous and used for reporting purposes, and will not be: 1) considered in any manner for purposes of evaluating your application for employment, your eligibility for an interview, or in the decision to offer you and employment opportunity with Enova or 2) shared with the individual or individuals making any selection decision. How would you describe your gender identity? (mark all that apply) Select... How would you describe your racial/ethnic background? (mark all that apply) Select... How would you describe your sexual orientation? (mark all that apply) Select... Do you identify as transgender? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select... Are you a veteran or active member of the United States Armed Forces? Select... Submit application