Scope:Handle incoming HR-related queries, requests, and issues raised by employees or managers through ServiceNowPrioritize, track, and close tickets in a timely and accurate mannerEnsures efficient HR service delivery and employee satisfactionWhat you will do:Manage and resolve HR service requests and transactions through ServiceNow ticketing system.Execute and monitor employee lifecycle transactions in Workday, ensuring accuracy and compliance.Operate within a global HR shared services model, supporting HR operations across multiple countries.Act as a trusted advisor for employees, addressing inquiries and concerns related to HR policies and procedures, and promoting a positive work environment.Participate in HR projects and provide operational and analytical support to ensure successful execution.Generate reports and analyse HR data to support decision-making and compliance.Identify opportunities for process optimization and contribute to continuous improvement initiatives.Ensure adherence to SLAs and quality standards in all HR service delivery activities.Maintain documentation and SOPs for HR processes and system workflows.Manage stakeholder relationships and ensure effective communication and collaboration.Track compliance with HR policies, procedures, and regulations.Maintain and update the HR knowledge base to ensure accurate and up-to-date information.Support onboarding and offboarding processes, ensuring a smooth transition for employees.What are we looking for:Bachelor’s degree in human resources, Business Administration, or a related field.3–5 years of experience in HR operations or shared services, preferably in a global environment.Proven experience working in an HR Shared Services model.Proficient in Workday HCM and ServiceNow HR Service Delivery modules.Experience supporting HR processes across multiple countries is highly preferred.Strong analytical skills with proficiency in Excel or other data analysis tools.Excellent communication and interpersonal skills.Ability to work independently and manage multiple priorities in a fast-paced environment.Knowledge of Multiple regions HR compliance and data privacy regulations.Experience with process mapping and improvement methodologies.Familiarity with reporting tools such as Power BI is a plus.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
View Original Job Posting