Team Lead - Customer Experience

New Team Lead - Customer Experience Chennai, Tamil Nadu, India Apply What You’ll Need  Good leadership, organization, decision-making Excellent interpersonal and communication skills Manages multiple tasks/priorities effectively Experience in quality management, calibration, and reporting Proficient in Google Workspace and Microsoft Office  Ability to adapt to a fast-paced, ever changing work environment Ability to understand processes end-to-end and identify opportunities to improve team/process efficiency Should be able to present WBR and MBR effectively Ability to develop and adjust strategies in order to meet deadlines  About the Role  We are seeking a proactive and results-driven Team Lead to oversee day-to-day team operations, drive performance, and ensure the delivery of high-quality work in a fast-paced environment. The Team Lead will be responsible for managing team workflows, coaching team members, and coordinating with cross-functional departments to meet organizational goals. What You’ll Do  Supervise and guide an [X]-member team to achieve performance targets Monitor performance, provide feedback, and conduct reviews Allocate tasks, manage workloads, and ensure timely deliverables Facilitate team meetings, knowledge sharing, and problem-solving Act as first point of escalation, resolving team conflicts Train, mentor, and support professional development Ensure adherence to policies, procedures, and quality standards Collaborate with management for process improvements and best practices Prepare and present reports on team performance, issues, and recommendations Bonus points if you have  Quality and accuracy of deliverables Employee engagement and retention within the team Process improvement contributions #LI-Onsite #LI-RJ1 About Opendoor Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain.  To learn how we are reinventing the Real Estate industry check out our website .  Hear about our culture directly from team members by visiting The Muse .  Discover what we are building for our customers by reading our b log . Opendoor Values Openness We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here . We’re committed to Diversity, Equity, Inclusion, and Belonging Opendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust. Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day. You can find more information on our Career Page. We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.org and apply for positions that align with your expertise. At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at TAops-accomodations@opendoor.com. Create a Job Alert Interested in building your career at Opendoor? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name * Last Name * Email * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Please indicate the timezone that you will primarily be working out of. * Select... Where are you currently located? Please select your current location from the dropdown menu. * Select... Please select your current location from the dropdown menu. Please indicate in which country or countries you are authorized to work. * Canada India United States Other LinkedIn Profile Website Current Company How did you hear about this opportunity at Opendoor? * Select... If other, please indicate how you heard about this opportunity. If applicable, who referred you? Are you a current or former employee with Opendoor? * Select... If you are a current employee, who is your manager? Additional Information Add anything else you want to share. Global Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? * Select... How would you describe your racial/ethnic background? * Select... Are you a veteran or active member of the United States, Canadian or Indian Armed forces? * Select... Disability Status * Select... Do you identify as transgender? * Select... Submit application