Job Requisition ID #25WD89907Position Overview The Renewal Specialist plays a pivotal role in driving, forecasting, and securing renewals while ensuring exceptional customer experiences. This role focuses on minimizing churn risk, building strong customer relationships, and identifying opportunities for upsells and cross-sells. Collaborating with Customer Success and Sales teams, the Renewal Specialist supports customer retention and satisfaction, ultimately driving revenue growth ResponsibilitiesDevelop and execute comprehensive renewal strategies to meet or exceed retention and revenue growth targetsIdentify opportunities to maximize customer lifetime value by understanding customer needs and delivering measurable valueBuild strong relationships with key customers, serving as a trusted advisor to ensure satisfaction and retentionPartner with Customer Success, Sales, and cross-functional teams to drive customer growth and engagementAddress potential barriers to renewal by mitigating risks and resolving customer concernsTrack, analyze, and report key renewal metrics (e.g., renewal rate, churn, upsell opportunities) to senior managementContinuously enhance renewal processes to improve the customer experience and operational efficiency Minimum Qualifications5+ years of experience in Renewals & Customer Success within Software Solutions SalesProven ability to achieve renewal quotas and reduce churn rates consistentlyExperience implementing Q+1 renewal forecast processesStrong analytical skills with expertise in reporting on sales results and customer segmentation across regions, channels, and productsTrack record of establishing effective review cadences with key partners The Ideal CandidateManages the end-to-end renewal process for public sector/Govt accounts, ensuring timely renewals and minimal churnProactively engages with customers to understand their needs and address any concerns, fostering long-term partnershipsCollaborates with Sales and Account Management teams to identify and pursue growth opportunities within accountsMaintains accurate renewal forecasts and tracks progress in Salesforce (SFDC)Effectively identifies at-risk accounts and proactively addresses issues to improve satisfaction and renewal ratesDemonstrates strong negotiation and communication skills with extensive experience in Renewal Sales#LI-BB3Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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