Scope:Batch MonitoringTaking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsIncident and problem management, change management, along with service requests within the SLAProactively suggesting improvements and fixes for various issues (Technical, process and business related)Maintenance of Pre-production environmentPatch Deployments, testing of patches in pre-production environmentsPurge activities, other regular maintenance activitiesProvide assistance with technical issuesProduce reports for internal purpose and as per customer requirementsCommunicate with customers on resolution of various issuesWork in shiftsWhat are we looking for:Software: Good knowledge in PL/SQL, Windows, Oracle, Unix and shell scripting, able to write the scripts/debug the issues.2-4 years of relevant experienceWilling to work in 24*7 support operationsGood understanding of support processes (Incident, change, problem).Good communication and interpersonal skillsWhat you’ll do:L2 Application SupportWork on system improvementsOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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