OPRC QC Audit teammate

Company: eBay
Company: eBay
Location: Shanghai
Commitment: Full time
Posted on: 2025-06-30 05:01
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.Organization Summary  Our OPRC (Operational Policy and Risks & Controls) QC team focus on quality assurance to ensure the quality adherence of GCX teammates on high-risk operations with regulatory, customer experience, financial, or reputational impact. We support Operations Team with insight and recommendations to enhance and facilitate policy, risk, and control assessment, and improve execution in compliance with policy.       Role Summary  OPRC QC auditor will be responsible for executing Quality Assurance of GCX Teammates’ decision to ensure their adherence to Policy and SOPs on a daily/weekly/monthly basis. As a QC audit team member, you will work on root-cause analysis and failure trend report, including providing audit KPI metrics, top defects, action items and recommendation to our business partners on a regular basis. You will need to identify gap and grey areas and work with different stakeholders on process and policy improvement.   You will be expected to maintain high KPI performance including productivity and quality. People in this role will also be expected to have a deep understanding of audit end-to-end flow, policy and SOPs related to your designated functions.   QC Audit teammates (Level 18-19)  Job responsibilities The QA teammate will have the following responsibilities:  Quality assurance review on low-medium complex cases completed by the GCX team and focus on the decision-making process of GCX teammates.    Perform audit within a unique tool per queue. Meets SLA & productivity targets and quality standards. Understands and adheres to workflow directions. Communicates effectively both in verbal and written form on all audit investigative matters and decision to different stakeholders.   Requirements  Associate degree or equivalent  1-2 working experience in operational environment.  Willing to work in a constantly changing, fast-paced environment.  Strong organizational, communication and presentation skills.  Ability to meet all deadlines while maintaining high quality output.  Focus on detail, ability to escalate/report findings in an effective way.  Ability to research and review regulatory requirements.  Prefer candidates with experience in GCPO BO areas and expertise in one or more skill sets such as Counterfeit, VeRO, BRM, PRM, Collusion, and more.  Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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