Renewal Manager II

Back to jobs tags.new Renewal Manager II Sydney, Australia Apply Vimeo is on the hunt for a dynamic Renewals Manager Are you ready to take charge of renewing and expanding Vimeo's client relationships? Vimeo, a leader in the innovative video experience platform, is looking for a Renewals Manager who is adept at driving customer retention and revenue growth. Your role is vital in managing the renewal process, maintaining high customer satisfaction, and boosting the value of our customer relationships. What you'll do: Spearhead the renewal strategy to maximize retention rates and minimize churn. Collaborate closely with the account management and customer success teams to understand and cater to customer needs, limiting churn and uncovering opportunities for expansion. Expertly negotiate contract terms, balancing customer satisfaction with Vimeo's objectives. Proactively monitor and address customer health metrics impacting renewals. Deliver accurate forecasts and reports on renewal activities, including revenue and retention metrics. Stay ahead of the curve by keeping informed about industry trends and competitor strategies. Skills and knowledge you should possess: A Bachelor’s degree in Business, Marketing, or a relevant field. At least 1 year of experience in renewals or account management within a SaaS or tech environment. Exceptional Organizational Skills Strong negotiation and relationship-building capabilities. Proven multitasking skills in a fast-paced setting, managing multiple accounts with ease. Proficiency in CRM software and data analysis tools. Familiarity with the video software sector is a plus.   About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com .   Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... Add another Desired Compensation: *Please specify if base salary or TC (total compensation) * By submitting this application, I certify that all of the information I have provided in this application (or in any other accompanying or required documents) is correct, accurate and complete to the best of my knowledge. I understand that falsification, misrepresentation or omission of any facts in these documents may be cause for denial of employment or immediate termination of employment regardless of the timing or circumstances of discovery. I also understand that submitting this application does not guarantee employment. * Select... Submit application