Solution Architect - Mfg Planning

Company: Blue Yonder
Company: Blue Yonder
Location: Bangalore
Commitment: Full time
Posted on: 2025-06-26 05:00
What we are looking for: Bachelor’s degree and 8 to 10 years of experience in Supply Chain Product Support, knowledge in BY Planning product will be added advantageRequires a bachelor’s degree and 6-8 years of experience in Supply Chain and preferred Master degree in SCM ( MS , MBA, Mtech etc)Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholdersStrong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills requiredBuilds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etcBasic understanding of Customer business and processesCandidates have relevant experience on BY SCPO and Manufacturing Planning suite of productsIntermediate in MS ExcelGood Knowledge of PL/SQLGood to Have Next Gen Skills:Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)Should contribute towards continual improvement to enhance customer experience using the NextGen technology skills (AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure)This position is required to:provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approachOwn Tier 2 solution as required, enhance solution stability and service quality eventually enabling an increase in customer consumption and adoption of the servicepassionately collaborates and engages within and beyond his/her team with empathybuilds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.consistently demonstrates customer centricity and relentless attitude to innovate through team-workadd value by developing knowledge article as well as working on operational improvementsa) Excellent customer experience and solution support to BY Customers with innovative approachDelivers excellent customer experience by resolving solution cases (both customer and system created) mostly of moderate complexity. Owns customer solution for Tier 2 customers. Consistently achieves high customer satisfaction by displaying end-to-end ownership, engagement and pro-activeness.Actively engages in application health monitoring using M&D toolsAttends case quality training and ensures adherence to SLA/SLO and quality practicesIdentifies and implements opportunities for early detection and resolution of incidentsProactively seeks guidance, strives and commits to improve service qualityExpected to work in shifts and provide OOH support to facilitate 24x7 customer supportb) Communication and Collaboration Communicates (verbal and written) effectively with the customers. Support junior team members in achieving effective communicationCollaborates relentlessly, passionately and respectfully with various BY teams and partnersLeads by example demonstrating professionalism during internal and external conversations. Understands cultural differences and diversity. Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)c) Competency development and demonstrationTechnical: Demonstrates moderate expertise as required to support concerned solution, for e.g.,DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.Code debugging in relevant programming languagesPlatform support engineering (ex: API and/or Mulesoft integration troubleshooting)Troubleshooting Mobile application issuesDemonstrates moderate expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:to monitor application health and investigate application issues.to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issuesProduct and Domain:Develops moderate knowledge of product features and functionalities Possesses basic knowledge of relevant industry domain and business processes of the customers Demonstrates basic capability to have interactions related to business process impact and work-arounds with customers during issue resolutionUnderstands SAAS consumption, adoption and business value KPIs related to respective solution Behavioral:Exhibits service mindset by consistently displaying customer centricity and ownershipSeeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional developmentPro-actively identifies learning opportunities and career path Value Addition and Continuous ImprovementConsistent Top Contributor to Knowledge Centered Support (KCS) by:creating high quality articles independently and help others increase usage/creationleveraging existing articles to provide faster resolution to solution issuesIdentifies opportunities for operational improvements (ex: automation, process improvements etc.)Improves process to enable continuous improvement. Make manual procedures lean or automate them to improve operational efficiencyImplementing new methodologies to increase process efficiencies and ROIOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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