POD Team Manager, Client Services

Job Requisition ID #25WD89257Position OverviewAs a POD Team Manager, Client Services, you will be responsible for managing and overseeing the Client Services POD SMEs, focusing on their overall performance. Your role will involve identifying improvement opportunities within the POD and implementing changes to boost efficiency and effectiveness. You will report to the AMER GEO Lead Client Services Manager and will be based in our San Francisco office, operating under a hybrid-remote work policy.Work Schedule: Monday to Friday 7:00 am – 4:00 pm PT and may change according to business needs. ResponsibilitiesMonitor POD SME performance, provide feedback, and identify opportunities for improvementAnalyze and interpret data related to key performance indicators (KPIs) to identify trends, potential issues, and areas for improvementInitiate action plans for resource optimizationPrepare and present reports to the leadership team on POD KPI performanceExecute weekly team huddles and monthly team meetings with your direct reportsPerformance management of direct reports including calibration and addressing performance issues with coaching and performance improvement plansGrow relationships with management and collaborate as one team including vendor in IndiaManage escalations as assigned by management, including executive escalationsCommunicate with your team, management, senior stakeholders, directors, customers, and partnersShare feedback to drive improvement with KPIs and case managementDeliver difficult messages effectivelyBe point of contact for any projects assigned by management, with full accountability for driving and measuring ROIExemplify our Autodesk valuesLead engagement within your teamBe a voice in CS Management team, sharing ideas or challenges seen by the wider CS teamEstablish scalable partnerships to provide global solutionsMaintain good working relationships and communication with team members, vendor and external partnersComplete all month-end and quarter-end activitiesAppreciate diverse culture and help us create greater synergies and innovations within our organizationChampion our Autodesk's initiatives and inspire others towards its goalsDocument procedures and collaborate on best practicesAdvocate for change and liaise with management on change communicationSpeak your mind and contribute ideasBuild employee engagement plans and drive engagementMinimum QualificationsFluent in EnglishInitiative to identify trends and lead corrective/preventative actionsDigital fluency, using social media for communicationDesire to grow within the company, aiming for future managerial positionsService-oriented mindset with a focus on customer experienceTo meet customer service performance measuresInfluence to engage others towards shared goalsFlexibility to work in different global time zonesClear IDP and commitment to building and growing your careerPreferred QualificationsDegree in Business, Supply Chain, Logistics Management, or equivalentMinimum 5 years of customer service experienceWork experience in SAP sales order management, Siebel, and Salesforce preferred.May require working on holidays#LI-SV1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $64,600 and $104,500. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesEqual Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).