IP Renewals Senior Lead

We are hiring an IP Renewals Senior Lead , for our Jersey office The IP Renewals team is responsible for client onboarding, data verification, and maintaining and securing the Patent and Trademark rights of our corporate and law firm customers. Involves engagement with customers, internal teams, Patent Offices, and agents globally in line with jurisdictional laws and requirements. About You – experience, education, skills, and accomplishments   Bachelor’s Degree or equivalent7+ of IP working experienceIt would be great if you also had . . .   Experience of working on clients IP rights renewalsGood Excel Knowledge as preferable skill. What will you be doing in this role?  Independently communicate with customers and internal teams especially for critical clients/complex tasks involving lapse or financial impact across all parts of the renewal cycle to resolve complex client issues or queries. Perform quality checks on tasks performed by team members and share feedback with concerned colleagues, including corrective action when needed. Analyze team quality errors and creating training plans based on training need identification in consultation with team manager.Take responsibility of key process controls and safety net reports to reduce risks of lapses, financial losses, and customer dissatisfaction due to delays or incorrect actions.  Analyze trends around lapses reported to identify process gaps, determine mitigation needed, and training needs arising out of these. Review trends around issues faced for specific clients/agents/countries and implement improvements. Lead calls with customer care or clients to explain our processes and suggest alternatives and solutions to process or client issues. Support completion of all operational activities required for successful renewal of clients’ IP rights via effective work allocation based on skillsets available in the team and monitor completion of urgent tasks. Provide training to new hires on process tasks, activities, and sharing procedure updates in a timely manner along with updating process procedure documents in consultation with team manager. Support team manager with reporting activities related to Monthly Business Reviews, financial reporting, daily/weekly reports around work completion, and team KPIs. Lead transition of work from any other team/location as needed including training, procedure updates, and SME support to the team. Lead projects involving multiple teams/service lines to improve processes and reduce risks in collaboration with team members, manager and stakeholders. Build relationships with key internal stakeholders and proactively communicate any issues, concerns or improvements. Support team manager in managing ISO audit and SOX compliance related activities, including implementation of steps for any non-conformities or observations. Hours of Work   This is a full time hybrid position working from our Jersey office. At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.