Sr Support Engineer 1

Job Profile - Sr Support Engineer 1Overview This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.  What you'll do:Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesAnalyze and resolve incidents within the BY WMS and TMS application(s)Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilitiesMaintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY’s continued solutionsDocument change control and publish testing results transparently to the customer on a schedule.  Bring in new ideas for automation, re-use, and service improvementsDeep understand of BY's evolving SaaS offerings, features and functionality deployed for testing customers. Engage in continuous learning on latest BY execution solutions and how automated testing plays a role (such as cognitive execution.).Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.What we're looking for:Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposalsMust have effective oral and written communications skills and the ability to work successfully with internal and external stakeholdersFamiliarity with retail domain and order management systems is a mustExperience with scripting tools like JMeter and seleniumExperience with Azure and GCP cloud services around deployments and monitoringExperience with tuning, extracting data from Cassandra and/ Mongo DBUse of KafkaOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.