Sr. Field Application Scientist - APAC

Back to jobs New Sr. Field Application Scientist - APAC APAC Region Apply At Alamar Biosciences, we’re on a mission to transform the field of proteomics for the early detection of cancer and other diseases. We are creating the world’s most sensitive proteomics platform to unmask the deepest secrets of our proteome. Our fully automated, high throughput platform will empower new biomarker discoveries for early detection and prevention of common diseases. We provide exceptional opportunities for those who have the entrepreneurial spirit, enjoy developing novel technologies and products, and aspire to grow together with the company.   Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a Field Application Scientist to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field applications within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and as an early hire offers the opportunity to make meaningful impact on the development of our field service team. The role has significant opportunity to collaborate closely with sales, marketing and R&D.   We are searching for a  Senior Field Application Scientist -  APAC with expertise in the application of scientific instrumentation and immuno assays in the discovery and implementation of biomarkers.  This role will join a dynamic team of professionals as one of our first hires in APAC . This role will leverage your expertise to provide scientific and technical support to Alamar’s automated instrument system for high-precision proteomic analysis. Reporting to the Senior Director of Application Support , you will collaborate closely with the sales, marketing and research and development teams , as well as our distributors to continue to grow our APAC business.  The Senior Field Application Scientist will collaboratively work as part of the commercial team to support conference and department presentations, content development and competitive analysis. This is a hands-on role that offers the opportunity to make a significant impact on life science research and early disease diagnosis within a rapidly expanding company.   Responsibilities: Be the primary point of contact for technical and scientific support needs for APAC customers as well as providing technical support. Conduct remote and in-lab product training and evaluations for customers. Manage technical support cases and associated escalations ensuring customers receive timely and accurate resolutions. As a foundational member of the team, contribute to the building of the technical knowledgebase and processes to facilitate scaling of support as the user base expands. Apply your expertise in biomarker discovery to guide the development, enhancement and positioning of our proteomics platform. Collaborate with internal R&D teams during the product development cycle, providing critical insights and technical support. Contribute to the creation of customer training materials and documentation, working closely with internal resources.  Deliver scientific presentations at conferences and webinars, showcasing the capabilities of Alamar's products.  Provide expert technical knowledge during discussions about Alamar's product offerings.  Cultivate and manage collaborations with Key Opinion Leaders (KOLs) in coordination with sales, marketing and R&D teams.  Handle customer complaints and accurately track them using CRM systems.  Gather valuable Voice of Customer insights to inform product improvements.  Qualifications: Ph.D. in molecular biology or similar with experience in biomarker discovery. A minimum of 5+ years of progressively responsible experience in customer support functions, particularly in technical and application support.  Demonstrated experience in immunoassays and their application  Exceptional ability to communicate and influence across all organizational levels, including senior leadership.  Pragmatic thinker with a clear and effective approach to problem-solving.  Strong orientation towards process improvement and unwavering commitment to quality.  In-depth understanding of preparing materials for product applications and post-launch support.  Prior experience in commercial roles, preferably in the fields of proteomics, NGS, or related life sciences.  Excellent relationship-building skills, with the ability to engage effectively with diverse personalities both inside and outside the company.  Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity.  If you are a dedicated individual with a passion for advancing disease detection, we invite you to join our innovative team at Alamar Biosciences. You will have the opportunity to shape the future of proteomics and make a meaningful impact on the world of scientific research and healthcare.   Apply for this job * indicates a required field First Name * Last Name * Email * Phone Resume/CV Attach Attach Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? What is your salary requirement? * In what area do your currently reside? * Do you have at least 2 years of field based experience in the bio-tech industry? * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Alamar Biosciences’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application