At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.F5 optimizes, secures, and manages applications across multi-cloud environments, offering SaaS-based solutions for enhanced performance and security. As a Technical Content Creator for web based technical knowledge platform, you will craft engaging and informative content that enhances the understanding and usability of F5’s multi-cloud solutions. Your job is to work with technical experts to make clear, simple, and easy-to-use materials that help improve, protect, and manage applications. By ensuring content is accessible and relevant, you will play a crucial role in empowering users and driving the success of F5’s SaaS-based offerings.QualificationsExperience in crafting technical documentation for SaaS solutions, particularly in networking, application security, and application managementUnderstanding of 'Document as Code' methodologies and their application in technical writingProficiency in using GitLab for version control and collaboration on technical documentsSkilled in editing and formatting documents using MarkdownAbility to create and integrate multimedia elements, such as images and videos, to enhance the clarity and engagement of technical contentStrong analytical and problem-solving skills to accurately convey complex technical informationExcellent written and verbal communication skills to collaborate effectively with cross-functional teamsExperience with multi-cloud environments and the ability to explain related concepts to a technical audienceCommitment to maintaining high standards of accuracy and consistency in all technical content producedAdaptability to work in a fast-paced environment and manage multiple projects simultaneouslyResponsibilitiesDevelop and maintain high-quality, technical content for F5’s web-based knowledge platform, focusing on application optimization, security, and management in multi-cloud environmentsCreate detailed, step-by-step guides, tutorials, and how-to articles to assist users in effectively utilizing F5’s SaaS-based solutionsCollaborate with product managers, engineers, and customer support teams to ensure content accuracy and relevance to user needsResearch and stay updated on the latest trends, technologies, and best practices in application delivery, cloud computing, and cybersecurity to inform content creationProduce engaging and user-friendly content, including videos, infographics, and interactive elements, to improve user understanding and engagementConduct regular content audits and updates to ensure all information remains current and aligned with F5’s product offerings and market changesOptimize content for search engines (SEO) to improve visibility and accessibility for F5’s target audienceCollect and analyze user feedback to identify areas for content improvement and to guide the development of new contentParticipate in the planning and execution of content marketing campaigns to promote F5’s technical resources and solutionsSupport the creation of technical documentation, such as user manuals, API references, and release notes, to complement the web-based knowledge platformThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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