Customer Care Advisor (US shift, fixed-term)

We are looking for a Customer Care Advisor (US shift) to join our Trademark Maintenance team in Belgrade. This is an amazing opportunity to help build a world-class customer service organization for Clarivate in our Belgrade office. We would love to speak with you if you’re passionate when it comes to helping people.About You – experience, education, skills, and accomplishments 0-2 years of customer service experience.Excellent written and spoken English.It would be great if you also have . . .Undergraduate degree from an accredited college or university.Proficiency in MS Office 365, Excel, Word, PowerPoint, MS Teams, Outlook etc.Ability to work well under pressure.Basic analytical and problem-solving skills.What will you be doing in this role?Responsible for the day-to-day query management of a portfolio of customers and associated renewal activitiesCollaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels.Ensure compliance with department and legal procedures and take immediate and appropriate action when risks arise.Develop customer expert knowledge and familiarity of Clarivate’s IP services and software products; guarantee customers receive a professional, efficient, and courteous response to queries.Develop a successful working relationship between Clarivate’s local and global teams; occasionally be responsible for managing projects as assigned for existing customers.About the TeamWe provide Trademark Renewal services to world-leading corporations and law firms. We guarantee to our customers the following:Keep customers’ trademarks in forceTrademark renewal expertise (skilled and knowledgeable team)Network of local agentsCost efficient service by providing best pricing modelSmooth and easy renewal serviceDirect filing where possibleStreamlined documentation procedureResolving all issues and obstacles on the way to a successful renewal completionBenefits Holidays: 25 days paid leave per annum  Private Health Insurance  Paid Lunch Yearly Bonus  Yearly Merit Plan  My Learning Platform  Fit Pass  Life Insurance Accident Insurance Company bicycles for rent free of charge Hours of Work  This is a fixed-term (maternity leave cover) full-time position. The working hours would be from 2 PM to 10 PM CET.This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week. #LI-Hybrid Please note that only shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.