It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.About Us At Proofpoint, we're dedicated to delivering cutting-edge cybersecurity solutions that protect organizations worldwide. As a leader in the SaaS-based cybersecurity sector, we empower our clients through innovative products and exceptional service. Our Professional Services team is at the forefront of customer engagement, ensuring that our solutions meet the unique needs of each client. About the Role We are looking for a Business Analyst to join our fast-paced, growing Professional Services Operations team. In this role, you will be responsible for developing and maintaining business tooling, reporting, and process documentation to support a large-scale, customer-facing Professional Services organization within a leading SaaS-based cybersecurity company. This role requires a combination of technical expertise, problem-solving skills, business process acumen, and a detail-oriented mindset to drive operational efficiencies and empower our consultants to deliver exceptional customer experiences. The ideal candidate thrives in a dynamic environment and enjoys optimizing internal tools and processes to improve service delivery. Key Responsibilities Business Reporting & Analytics: Design, create, update, and maintain business reports and dashboards that provide actionable insights into operational performance. Collaborate with stakeholders to identify key performance indicators (KPIs) and ensure data accuracy and accessibility. Process Engineering & Optimization: Document, analyze, and maintain process workflows for the Professional Services team. Identify bottlenecks and inefficiencies in service delivery processes and propose data-driven optimizations. Develop and maintain standard operating procedures (SOPs) for key business processes. Business Tooling & Technology Enablement: Evaluate, test, and provide feedback on third-party tools (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency. Work closely with cross-functional teams to integrate new tools into existing workflows and drive adoption. Support system administration for Professional Services tooling, including configuration, user support, and troubleshooting. Collaboration & Communication: Act as a liaison between Professional Services, IT, and other departments to align technical solutions with business needs. Provide training and documentation to end-users on new processes and tools. Work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making. Identify opportunities for process improvements and implement solutions that optimize business operations and workflows. Qualifications & Skills Required: Bachelor’s degree in Systems Engineering, or equivalent work experience. Excellent problem-solving abilities and a detail-oriented approach to operational challenges. Experience with data analysis and visualization tools (e.g., Excel, SQL, Power BI, Tableau, or equivalent). Strong understanding of business process documentation, workflow automation, and operational efficiency improvements. Strong motivation to identify and solve key business problems. Experience with project management, professional services automation (PSA) or CRM systems. Adaptability. Experience working in a fast-paced, evolving environment. Strong communication skills. Ability to work collaboratively with both technical and non-technical teams. Preferred: Understanding of cybersecurity concepts. Experience working within a Professional Services or Customer Success organization in a SaaS company. Familiarity with API integration for connecting business systems. Experience with workflow automation platforms (e.g., Zapier, Power Automate, Workato or similar). Experience with Smartsheet and Calendly. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 132,160.00 - 207,680.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 109,410.00 - 171,930.00 USDAll other cities and states excluding those listed above:Base Pay Range: 98,700.00 - 155,100.00 USD
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