Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge:In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we strive to delight customers and collaborators through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We prioritize diversity, inclusion, and continuous growth and learning within our organization.What you’ll do:Support all activities related to, but not limited to, customer account management, business consultation,contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.Performs complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensures that deals presented align with product rules, revenue standards, and compliance policies.Completes work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partners with internal and external auditors on audits of control design and execution.Stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes.Monitors a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene, troubleshoot, and manage errors.Provide critical issue support for external customers, sales, customer service, product management, product marketing, finance, and legal. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management. Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Complete defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.Designs and complete reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.Creates and maintains documentation essential to performing the role. Includes: job procedures, corporate policies, process flows, collaborator FAQs, and new hire onboarding documentation.What's needed to succeed:Strong written and verbal communication and presentation skillsRelentless attention to detail with a central focus on customer experienceCritical thinking skills to solve unique challengesAbility to prioritize, multitask, and meet crucial deadlinesSolid documentation and organizational skillsSelf-starter that can complete work independentlyCapable interpretation of legal contracts, terms, and conditionsKnowledge of accounts receivable, revenue recognition, and finance operationsBachelor’s degree or equivalent experience or regional equivalentDemonstrated proficiency with standard tools (Office 365, ERP, CRM)2-5 years of experience in a similarly related roleAdobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
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