As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.A Typical Day:Responsible for the resolution and management of outstanding invoices and delinquent accountsWorks directly with clients on invoice or contract questions and issuesResearches and interprets contract language to validate amounts billed to clientsPerforms collection activities via email and phone contacts with the clientInteracts with Sales, Customer Service, Delivery teams and Account Receivable to reconcile account issuesServes as escalation point for customer payment disputes and makes recommendations for write-offs and account adjustmentsAssists in the preparation of reports on collection activities and accounts receivable statusActively participates in internal AR status review meetings held with Sales and other internal partiesEvaluates collections strategy and measures collection efficiency for all lines of businessProcesses credit memos and works with billing team to apply accuratelyAssists in maintaining the DSO at or below target while minimizing bad debt expense and focusing on building revenueAssists in implementation and testing of new collections tools and processes, as requiredRecommends and coordinates enhancements to collection processes with other teams and stakeholdersBring Your Passion, Do What You Love. Here’s What We’re Looking For:Typically requires a minimum of 5 years of related experience.Prior revenue accounting experience and working knowledge of SaaS billing models preferredPrior systems implementation/data migration experience, a plusAdvanced MS Excel knowledge required (Pivot Tables, Financial Model creation and analysis)Netsuite SuiteBilling/Advanced Revenue Management modules and SalesForce systems experience, a plusThis position requires fluent written and oral communication in English. Health & WellnessHybrid Work OpportunitiesFlexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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