Services Engagement Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Services Engagement Director - JapanThe Services Engagement Director for Professional Services provides leadership in identifying strategic business opportunities for the organization to generate revenue and achieve sales objectives.This position requires a person who has the ability to recognize opportunities, along with the sales experience to successfully negotiate and close deals. What you will do: The Services Engagement Director is responsible for implementing Professional Services business development strategy, identifying new business opportunities, maintaining key relationships and negotiating and closing business deals.This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.In this role, the primary responsibilities include (but are not limited to):Align with Account Executives and other Sales leadership as a member of the Genesys pursuit teamsPursue sales leads and prospective clientsNetwork and develop strong business relationships. Contribute to strategic and tactical planning for the professional servicesBuild client relationships, delivering presentations and proposalsMaintain extensive knowledge of current market conditions & customer buying strategies in order to negotiate and close business dealsGenerate pipeline of services orders to attain financial objectives You have been there and done this… Bachelor's degree in Business or related fieldMinimum 8-12+ years in a business setting with at least 3 years of experience in a customer-facing sales role in a business solutions telecommunications environmentAbility to work effectively both individually and with a teamStrong leadership, interpersonal and presentation skills and excellent written and verbal communication skillsProven success in sales — lead generation, acquisitions, and relationship management.Able to influence thinking or gain acceptance of others in sensitive situationsAbility to travel as required. Travel to customers and deliver presentationsLanguages: Native level Japanese, Business level EnglishPreferred QualificationsCloud business experienceKnowledge in CX, Contact Centers and voice platformsPlease note that Genesys will not accept resumes from agencies at this time.To be eligible to apply for this role you must be legally permitted to work in Japan.#LI-KC1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.