Client Services Specialist

Job Requisition ID #25WD89155Position OverviewAs a Client Services Specialist, you will be a critical part of Autodesk’s help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. You will be attached to our Tokyo office, with a hybrid-remote work policy. Work Schedule: Monday to Friday, 9:00am to 5:30pm (might change according to business needs).ResponsibilitiesEnsure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issueAbility to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/emailEnsure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requestsProvide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as neededServe as a subject matter expert as it relates to Autodesk policies, processes, and toolsResponsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviewsProficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applicationsWork in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiencesEducate customers/partners on resources available to self-serve.  This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internallyCreate and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partnersCollaborate with cross-functional teams to deliver efficient service solutions to customers and partnersCommunicate and work closely with local sales office to address customer related issues and order questionsWork closely with sales for quarter-end activities such as order entry cut-off datesAct as a liaison with various departments throughout the companyBe a trusted advisor to internal/external partiesStrong team player; comfortable providing feedback to colleaguesDemonstrate accountability and ownership of tasks and behavior, as well as strong attention to detailsMinimum QualificationsExperience in a customer service environmentMeet or exceed operational KPILeverages Autodesk’s Great Behaviors Guide for guidance on performance relating to the values and ways we work at AutodeskOn-time TrainingLive Support AdherenceWillingness to work varying shifts and OT as necessary to meet demands of business and customersStrong verbal and written communicationAbility to identify trends and propose solutionsService-orientedTechnology SavvyCreative and InnovativeAdaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environmentPragmatic, comfortable asking questions and challenging the status quoFluent in Japanese (speaking and writing)/English. Other languages an advantage#LI-JA1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).