Job Requisition ID #25WD88612Position Overview Autodesk Customer Success is looking for highly motivated and detail-oriented Product Activation Specialist to join our dynamic team. In this role, you will be responsible for ensuring that our customers have a seamless and positive experience when activating their products. You will collaborate with cross-functional teams to develop and implement strategies that enhance product activation processes and improve customer satisfaction. This person will work closely with existing and future Major Accounts across AMER. You will join Emerging Businesses Customer Success – a team that plays a crucial role in maximizing the success of and return on investment for our customers. We do this by helping our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions. Responsibilities Serve as the primary point of contact for customers during the product activation phase to ensure customers are able to login, assign users and create projects. Establish and maintain working relationships with customers as a technical trusted advisor. Activities include customer interactions, regular internal account team planning meetings and executing activities in customer success plans Analyze activation data to identify trends and areas for improvement Taking a proactive problem-solving approach, including finding opportunities to optimize and streamline processes. Able to manage contacts, cases and collaborate effectively using Salesforce Minimum Qualifications Technical Fluency in English Proficiency in Spanish, French, German, or Portuguese is desirable but not essential Bachelor’s degree in sciences or engineering with some prior formal training in hydrology and/or hydrogeology. Preferred qualifications include experience in Civil Engineering, Hydrology or IT. Knowledge of Info Drainage, Infowater Pro, and Infoworks ICM software. Experience with cloud technologies is a plus Able to manage several projects at a time, setting the right priorities Proven ability to be flexible and learn quickly in a fast-paced environment Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience Enthusiasm and passion for technology and innovation Strong troubleshooting and analytical skills Soft skills Emotional intelligence; ability to build and maintain strong relationships at all levels Must be flexible, decisive, self-motivated and proactive Comfortable with ambiguity and working through change while driving results Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility team The Ideal Candidate Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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