Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job SummaryThe Corporate Real Estate (CRE) Associate is a vital member of the CRE organization, responsible for leading the delivery of daily operations of Equinix offices in line with CRE standards of safety, courtesy, efficiency, and community, and in line with the Operational Excellence (OE) Playbook. The CRE Associate will deliver an exceptional customer experience and create a vibrant workplace community in the offices managed. As a representative of Equinix and the CRE org, the Associate will play a crucial role in creating a welcoming, professional environment that reflects our company values.What you’ll be doingWelcome Desk:Act as the primary point of contact, providing support, knowledge, care and funGreet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departureAnticipate and fulfill guests' needs; striving to exceed their expectationsAnswer questions from customers related to the building, including wayfinding, policies and procedures, and etiquetteCoordinate visitor check-ins and security procedures using the Envoy visitor management systemManage the distribution of security badges, and reconcile visitor logs and the EV charging station program (if applicable)Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool, ensuring compliance with company policiesMaintain an orderly and presentable lobby, moving deliveries or broken items out of site immediatelyAssist with onboarding new employees by providing essential information and resources, supporting no dead endsEvents and Employee Engagement:Build a welcoming and collaborative community environment amongst our customers through eventsCultivate a positive vibe through fun and engaging activities at the front deskPlan and support coordination, promotion, set-up, and clearing of on-site CRE-led or supported eventsAssist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies, and catering for All Hands eventsPartner with We Are Equinix and Equinix Employee Connection Network teams to create inclusive eventsProvide surprise and delight customer opportunitiesOffice Communications:Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven toolsEnsure timely and professional communications to internal and external stakeholdersServe as liaison between employees and various departments, addressing any workplace-related concerns or inquiriesBuilding Operations:Own smooth running of the site and parking areas (where applicable), including daily floor walkthroughs to ensure the office meets Operational Excellence standards and the needs of customers and visitorsContinually monitor the site's security and safety and take immediate action when risks are identified to the site or to employees.Action customer tickets in good time, ensuring there are no dead ends, and that the customer is communicated with immediately in the case of a delaySupport office moves, openings, closures, and change projects ensuring they are executed smoothly and with minimal impact on customersCheck and ensure that the office is well-equipped with stationery, printer supplies, first aid, pantry, food and beverage, and other essential suppliesPartner with and maintain relationships with vendors and contractors to ensure they are delivering the right level of service e.g. overseeing cleaners performing contracted scopeAssist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as neededProvide direction, and information to vendors, service providers, and Corporate Real Estate staff as required to ensure excellent coordinationOversee the Purchase Order process in line with CRE policyAll of this while illustrating Equinix’s core values and working towards achieving our mission of delighting our customersBusiness Continuity & Compliance:Act as a representative of the safety committee teamKnow and be able to implement emergency response plans by maintaining proficiency in fire, safety, security, and emergency procedures as per the PlaybookBe an emergency point of contact out of hours and respond to emergencies as part of the call treeWhat we’ll expect from youProven experience in project management and business operationsCustomer Service or hospitality experienceStrong interpersonal skillsPresentable and professional demeanorFluency in written and verbal Portuguese, advanced in written and verbal English, Spanish is a plusStrong written communication skills – clarity and grammar – for employee-facing materialsConfidence and experience interacting with individuals at all levelsMS Office skills, particularly Outlook, Excel, and WordBachelor's degreeDemonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassionHave a self-starting, proactive, and can-do attitudeProject a welcoming attitude by offering a warm and friendly smile, and open body languageBe a motivating and inspiring team member with strong relationship management skills to build and maintain a high-trust team environmentBe an energetic person displaying a customer-centric attitudeExcel as an effective communicatorWhat will be the difference if you haveGenuine enthusiasm and creativityInitiative-driven mindsetSeeks to continuously improve processes, systems, and overall client satisfactionSensibly balances timely and efficient delivery with tact and diplomacyKnowledge of general business, facilities management, and office support servicesAbility to develop and manage resources and programs independentlyUnderstanding of business planning, goal setting, and budgetingFamiliarity with work order ticketing management systemsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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