Strategy & Operations Associate, Commerce

Back to jobs Strategy & Operations Associate, Commerce New York, NY, San Francisco CA, Los Angeles CA Apply 🚀 Join the Future of Commerce with Whatnot!   Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values . With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces , we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. 💻 Role The Commerce Strategy & Operations team rolls up into the VP of Commerce and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. In this role you will: Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience Manage cross-functional commerce projects in close partnership with the product and engineering teams Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs Analyze commerce data to provide insights and recommendations Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness Team members in this role are required to be within commuting distance of our New York, NY, San Francisco, CA, or Los Angeles, CA hubs. 👋 You Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Commerce Strategy & Operations Associate, you should have:  Bachelor’s degree in Business Administration, Operations Management, or a related field 3+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations) Excellent project management skills, with the ability to handle multiple projects simultaneously Proficient in data analysis and reporting tools Strong communication and interpersonal skills Ability to think strategically and execute methodically across multiple workstreams Proficient with SQL and analytics tools like Looker, Sigma, Hex 💰Compensation $100,000/year to $125,000/year + benefits + equity. The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity. 🎁 Benefits  Flexible Time off Policy and Company-wide Holidays (including a spring and winter break) Health Insurance options including Medical, Dental, Vision Work From Home Support Home office setup allowance Monthly allowance for cell phone and internet Care benefits Monthly allowance for wellness Annual allowance towards Childcare Lifetime benefit for family planning, such as adoption or fertility expenses Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally Monthly allowance to dogfood the app All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). Parental Leave 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. 💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Apply for this job * indicates a required field First Name * Last Name * Email * Phone Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Preferred First Name * Preferred Last Name * LinkedIn Profile Website At the time of hire, will you be located within 50 miles of one of our hubs? If so, please select which location. If not, please select “N/A” and input your city and state/province in the field below. * Select... Please list the city and state/province you are located in today. * Are you legally authorized to work in the United States? * Select... Will you now or in the future require visa sponsorship to work in the United States? Select... Are you proficient in SQL? * Select... Optional Demographic Questions Hi there! Here at Whatnot, we want to empower every employee to reach their full potential, regardless of race, gender, ethnicity, sexual orientation, or background. We also believe that building an organization with many dimensions of diversity is an important key to short and long-term success. We collect anonymous demographic information to help us achieve our goal of building a diverse company. This information is anonymous and will not be tied back to your application. The data will only be used in aggregate for reporting or learning purposes. With what Race/Ethnicity do you identify? * Select... Do you belong to the LGBTQ+ community? * Select... How you would describe your gender identity? * Select... How would you describe your disability status? * Select... How would you describe your veteran status? * Select... Submit application