Supervisor, Pharmacy Operations (Claims and Patient Outreach)

Back to jobs Supervisor, Pharmacy Operations (Claims and Patient Outreach) Pittsburgh, PA Apply Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.  BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.  We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Responsibilities: Team Management & Development Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients. Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met. Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards. Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed. Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement. Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes. Operational Excellence Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals. Monitor and manage workflow queues to ensure timely and accurate resolution of tasks. Set clear performance targets for agents and ensure adherence to service level agreements (SLAs). Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity. Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change. Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns. Compliance & Quality Assurance Ensure adherence to all regulatory requirements and company policies in pharmacy operations. Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance. Proactively identify and address any compliance risks or errors in operational processes. Collaboration & Communication Foster open communication within the team to ensure alignment on goals and priorities. Communicate updates, changes, and best practices effectively to the team. Leadership & Problem-Solving Serve as a role model for professionalism, accountability, and excellence in operations. Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions. Promote a positive work environment that values teamwork, accountability, and employee satisfaction. Foster continuous growth by developing specialists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate. Requirements: 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams. Bachelor’s degree in healthcare, business administration or similar field is strongly preferred. Experience in the pharmacy, healthcare, or medical insurance industry, with an understanding of the regulatory landscape and operational complexities. Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results. Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance. Excellent organizational and multitasking abilities to manage competing priorities effectively. Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement.  Proven track record of managing employees and workflow in a high-volume environment. Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations. Strong attention to detail with a high degree of accuracy. Data-driven mindset with experience in analyzing performance metrics and reporting. Exceptional communication and interpersonal skills to foster collaboration and engagement. Knowledge of pharmacy regulations, compliance, and operational standards (preferred). Proficiency in queue management tools, workflow systems, and office software. Location/Hours: Fully onsite role in Pittsburgh, PA (Robinson Township) Monday - Friday Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you legally authorized to work for any employer in the United States? * Select... Will you now or in the future require employer sponsorship for work authorization (e.g., H-1B, O-1, TN, or permanent residency) to work in the United States? (Note: This includes situations where your current work authorization is based on a temporary status or is dependent on another individual’s visa.) * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.  Completion of the form is entirely voluntary.  Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Blink Health is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law. No legally protected characteristic will be a factor in decisions regarding recruiting or hiring.     Gender Select... Ethnicity/Race Select... Veteran Status Select... Submit application