Product Operations Manager

Back to jobs Product Operations Manager New York City Apply About EliseAI EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.  That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you. About The Role We are looking for a Product Operations Manager to join our new healthcare division. In this critical role, you will drive the launch and scaling of our healthcare products, and will lead both strategic decision-making and operational execution. You will also focus on enhancing our growth trajectory and operational efficiency with a small team, ensuring agility and effectiveness. Key Responsibilities Develop and execute strategic plans for the healthcare division, with a focus on scalability and operational excellence. Work closely with engineering and sales teams to enhance product offerings, ensuring they deliver maximum value to clients and address market needs effectively. Experience in product management is a plus. Collect ideas from clients and other sources to develop a framework to help understand whether they will help us achieve short term and long term goals Provide guidance on testing protocols and frameworks, assisting teams in understanding and addressing technical questions to ensure robust, efficient, and compliant product testing processes. Work across operational post-sales function including implementation and client services to help build processes to sustain growth Requirements Experience working at an early-stage startup in an operational/generalist role  A proven track record of delivering software products that achieve significant business impact Willingness to take on a variety of roles Ability to prioritize effectively and get things done in an unstructured and ambiguous environment Ability to take ownership and accountability Willingness to work in person at our NYC headquarters 5 days a week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded ( unicorn! ) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you. Benefits In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits: Equity in the company in the form of stock options  Medical, Dental and Vision premiums covered at 100%   Fully paid parental leave Commuter benefits  401k benefits Monthly fitness stipend Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch Fun company social events through our Elise and the City program Unlimited vacation and paid holidays We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful. Job Compensation Range: The salary range for this role is $150,000 - $230,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com . #li-onsite Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this role with EliseAI? Are you legally authorized to work in the United States? * Select... Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B, TN visa status)? * Select... EliseAI is an in-office company. Are you comfortable working from our New York office 4-5 days per week? * Please provide a range of your compensation expectations. * What unique strengths or experiences would you bring to this role, and what’s a skill you’re working on improving? (100 words or less) * Assume you are leading the rollout of a new AI-powered scheduling optimization tool across multiple provider groups. Describe the framework you would establish for testing this tool before its full-scale implementation? How would you define success, and what key metrics would you track to ensure the tool's reliability and effectiveness in driving operational efficiency and provider satisfaction? (250 words or less) * Submit application