Collections Representative (Hybrid)

Back to jobs Collections Representative (Hybrid) Denver, CO Apply We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #B I-H ybrid    #LI-Hybrid About the role: A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship. Responsibilities: Handle inbound and outbounds calls to customers regarding overdue payments Find solutions for customers who are past due on their account to get them back up to date Follow up with customers via email and answer any questions that they may have Maintain accurate, up-to-date information of customer interactions Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status Follow all collection laws and legal practice Requirements: Strong verbal communication and negotiation skills Aptitude to express empathy and patience while discussing sensitive issues Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations The drive to exceed your goals in a fast-paced, metric driven environment  Computer proficiency and accurate data entry skills required  Prior experience using Salesforce is a plus Knowledge of FDCPA and FCRA practices Compensation: The budgeted hourly rate for this position is $25.00. Additional compensation for this role may include commission or bonus. All full-time employees are eligible to participate in Company benefits, described in more detail  here . Benefits & Perks: Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.   Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .  It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? * Select... If you chose Other to the above question, please list where you heard about the job. Are you legally authorized to work in the U.S. for Enova? * Select... Will you now or in the future require Enova sponsorship for employment visa status? (e.g. H1-B or other employment-based immigration case) * Select... U.S. Standard Demographic Questions Enova’s policy is to provide Equal Employment Opportunity for all individuals and not discriminate in employment decisions, by placing the most qualified person in each job. You are being given the opportunity to voluntarily and anonymously provide the following information order to help us track the progress of our efforts to incorporate diversity in our recruiting practices.  Your responses to the questions below, or your decision not to respond to some or all of questions, will be aggregated and anonymous and used for reporting purposes, and will not be: 1) considered in any manner for purposes of evaluating your application for employment, your eligibility for an interview, or in the decision to offer you and employment opportunity with Enova or 2) shared with the individual or individuals making any selection decision. How would you describe your gender identity? (mark all that apply) Select... How would you describe your racial/ethnic background? (mark all that apply) Select... How would you describe your sexual orientation? (mark all that apply) Select... Do you identify as transgender? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select... Are you a veteran or active member of the United States Armed Forces? Select... Submit application