Head of Market Intelligence & Customer Insights (Hybrid)

Back to jobs Head of Market Intelligence & Customer Insights (Hybrid) Chicago, IL Apply We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. Title: Head of Market Intelligence Reports to: Chief Marketing Officer (CMO) About The Role We are seeking a dynamic and strategic Head of Market Intelligence to lead our customer research, competitive intelligence, and insights and analytics functions. This leader will play a critical role in shaping the company’s go-to-market strategies, customer understanding, product development priorities, and marketing effectiveness for our consumer and small business lines of business in the US and Brazil. The ideal candidate is both strategic and execution-oriented , capable of influencing cross-functional leaders with data-driven insights. Responsibilities Customer Research & Insights Design, manage, and synthesize primary and secondary research programs to capture customer needs, behaviors, and market trends. Lead Voice of the Customer (VoC) programs and advocate for the customer across the organization. Lead a structured approach to competitive intelligence, monitoring market players, emerging trends, and disruptors and producing ongoing competitor profiles, win/loss analyses, and market landscape assessments. Oversee marketing performance analytics, attribution modeling, and campaign measurement frameworks. Partner with the strategy & operations, product and marketing to translate insights into actionable strategies that guide product innovation, customer experience, and marketing initiatives. Requirements: 12+ years of experience in market research, customer insights, competitive intelligence, or marketing analytics Proven success building and leading insights and analytics teams in highly matrixed organizations. Expertise across quantitative and qualitative research methodologies and tools. Deep understanding of competitive intelligence frameworks and industry best practices. Hands-on experience with data analytics tools (e.g., Microstrategy, SQL, Python/R a plus). Exceptional communication skills with the ability to distill complex findings into clear, actionable strategies. Bachelor’s degree in Marketing, Business, Economics, Statistics, or related field; MBA or relevant advanced degree preferred. The budgeted annual salary range for this position is $150,000 to $220,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here . #LI-Hybrid #BI-Hybrid Benefits & Perks: Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.   Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .  It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants. 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