Fraud Investigations Analyst

Back to jobs Fraud Investigations Analyst Phoenix Apply Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.   About the Role: Upgrade is searching for a  Fraud Investigations Analyst to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. The is an onsite position from our Phoenix, AZ office, Monday to Friday from 7:00am-4:00pm or 8:00am-5:00pm. What You’ll Do: Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products Escalate potentially suspicious activity and high risk customers for further review Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners What We Look For: 2-3 years of BSA/AML, Investigations, or Fraud related experience Bachelor's degree required Experience working in a production-based environment and managing an assigned work queue Strong interpersonal, analytical, and problem-solving skills Outstanding verbal and written communication skills, attention to detail, and the ability to work independently Experience managing large datasets Nice to Have : Advanced Excel knowledge CAMS, CFE, Zendesk and/or CGSS preferred Prior experience in FinTech or startup environment Proficiency in SQL What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Competitive 401(k) and RRSP program Flexible PTO Opportunities for professional growth and development  Paid parental leave Health & wellness initiatives #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . Create a Job Alert Interested in building your career at Upgrade? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name * Last Name * Email * Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you currently or have you ever worked for Upgrade? * Select... This role will be in person at our Phoenix Servicing Center in Downtown Phoenix. Are comfortable working on-site full-time? Select... Do you currently have an Upgrade account? * Select... Would you like us to contact you via text message with updates about your applications, including interview reminders? If you select yes, we are authorized to text you at the number provided. Message and data rates may apply. See Terms and Conditions of SMS. * Select... See Terms and Conditions of SMS. Do you reside in Phoenix, Arizona? * Select... 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