Sr. Technical Project Manager & Engineering Operations

Back to jobs Sr. Technical Project Manager & Engineering Operations New York, NY Apply We are seeking a highly motivated and experienced Technical Project Manager to join the Vimeo team and support our engineering operations, starting with the Payments infrastructure. This role requires a strong technical background, exceptional project management skills, and the ability to thrive in a fast-paced environment. The ideal candidate will be a certified Scrum Master with deep Jira expertise and a proven track record of successfully managing complex technical projects. We’re a team that cares about collaboration, encourages curiosity, celebrates technical excellence, and is driven by careful attention to detail and planning for the future. We believe diversity of perspective and experience are key to building great technology and that the best way to iterate towards success is by taking care of ourselves, our families, our users, and one another. What you’ll do: Project Leadership: Direct and oversee technical projects within the Payments infrastructure, ensuring adherence to timelines, scope, and budget. Agile Facilitation: Serve as an Agile Coach for engineering teams, leading daily stand-ups, sprint planning, reviews, and retrospectives to optimize team performance. Jira Management: Leverage Jira for comprehensive project tracking, issue management, and reporting to maintain transparency and efficiency. Issue Resolution: Triage, escalate, and resolve production issues promptly, collaborating effectively with engineering teams and stakeholders. Resource Allocation: Strategically identify and allocate resources to address production incidents and minimize service disruptions. Prioritize and Manage Backlog: Own and manage the backlog of defects and customer support escalations, effectively prioritizing tasks to ensure efficient resolution. Collaborate and Align: Partner with Product & Engineering stakeholders to refine priorities, drive backlog efficiency, and ensure clear communication. Documentation and Planning: Develop and maintain detailed project plans, timelines, and documentation to guide project execution. Stakeholder Communication: Provide regular updates on project status, risks, and issues to stakeholders at all levels, ensuring clear and consistent communication. Track and Report Performance: Track and report engineering KPIs, providing visibility into operational and backlog health, and identifying areas for improvement. Optimize Team Processes: Continuously evaluate and improve team processes to enhance efficiency and productivity. Skills and knowledge you should possess: Bachelor's degree in Computer Science, Engineering, or a related field. 5+ years of experience in technical project management. Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification. Extensive experience with Jira for project management and issue tracking. Strong understanding of payments infrastructure and related technologies. Proven ability to triage and resolve production issues in a timely manner. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Experience with Agile methodologies and frameworks. Knowledge of cloud-based technologies and infrastructure. Familiarity with monitoring and alerting tools. Experience with incident management processes. Bonus points (nice skills to have): Experience with fintech or financial systems. Prior experience working with customer support teams on technical escalations. Familiarity with monitoring and observability tools (e.g., Datadog, Grafana, GCP Cloud Logs). Experience collaborating with nearshore or offshore engineering teams. Base Salary Range: NYC Metro, Bay Area, Seattle, & Los Angeles:    $118,000 - $162,250 All other US cities outside above metro areas:    $106,200 - $146,025 At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment, and location.  Base salary is just one component of Vimeo's total rewards philosophy. We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.  We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.   #LI-JM1 About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com .   Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. 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