Responsibilities: - Serve as the trusted advisor and technical point of contact for assigned customers. - Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges. - Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services. - Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments. - Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution. - Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products. - Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends. Qualifications - Bachelor's degree in Computer Science, Engineering, or a related field. - Previous experience in technical account management, customer success, or consulting roles. - Strong understanding of database and distributed system-related products and technologies. - Excellent communication, collaboration, and problem-solving skills. - Ability to manage complex technical projects and prioritize competing demands effectively. - Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional, are a plus. - Experience working with enterprise customers and managing stakeholder relationships is a plus. Apply for this job
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