Staff Content Designer

The Staff Content Designer helps shape the vision and voice of Workiva's platform. This person is a strategic thinker with in-depth knowledge of content strategy and a proven understanding of how content design influences the overall user experience. This person is skilled at aligning and partnering with stakeholders from User Experience, Product, Support, Marketing, and other SMEs to create and shape the strategy for written technical content for Workiva products and solutions, including help articles, product copy, digital adoption assets, and other support content.What You’ll DoStrategy & PlanningHelps ensure the success of a rapidly growing user baseResponsible for managing the content lifecycle for multiple products and solutions, while ensuring consistency and clarity across all classes of contentCollaborate with product managers, user experience designers, and subject matter experts to create a world-class user experienceHelp develop and support content strategy for the productContent ProductionDevelop content to increase users' ability with and utilization of products and featuresDefine and document platform-wide content standards and naming conventionsFollow audience-centered and iterative methods to understand content needsAnticipates and plans for future content needs for large projects based on company prioritiesDeliver outstanding documentation, user assistance, and product copyAssist internal teams with content and writing requests as neededLeadershipResponsible for the UX content outcomes across a broad area of the applicationInnovate, coordinate, and iterate on team processes and approaches to optimize quality and productivityBuild content and writing skills of other content producers by offering critical feedback and organizing formal and informal development opportunitiesParticipates in recruiting, hiring, and developing team members either as a formal manager or informal mentorWhat You'll NeedMinimum Qualifications  6+ Years in software technical writing or product documentationExperience with web or software applications and creating technical content for end usersFamiliarity with Lean UX/Agile environmentBA/BS in Technical Communication, English, Digital Media, Human-Computer Interaction, or related discipline, or an equivalent combination of education and experiencePortfolio or samples of previous work is required  Preferred Qualifications Excellent verbal, written, and interpersonal communication skillsSelf-motivated with strong propensity for action, results and continuous improvementExceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneouslyAbility to negotiate, collaborate, and influence involved stakeholdersAbility to provide mentorship, vision, and skill leadership to other writersUncanny attention to detail and customer focusMaster's degree preferredWorking Conditions & Travel RequirementsUp to 10% travelReliable internet access for any period of time working remotely, not in a Workiva officeHow You’ll Be Rewarded✅ Salary range in the US: $129,000.00 - $207,000.00✅ A discretionary bonus typically paid annually✅ Restricted Stock Units granted at time of hire✅ 401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  We strongly encourage and welcome people from historically marginalized groups to apply.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-LP1