Customer Care Advisor - German speaker (Fixed Term)

Job DescriptionWe are looking for a Customer Care Advisor (German-speaking) to join our Customer Care team (Patent & Trademark Renewals) in Belgrade. This is an amazing opportunity to work on PA within the Customer Care department. The team consists of approximately 15 people and is reporting to the Customer Care Managers. We have a great skill set in Belgrade Centre of Excellence and we would love to speak with you if you have excellent spoken and written English & German, have a positive and friendly demeanor, great problem-solving skills, and both confidence and poise in all customer interactions.About You – Experience, Education, Skills, And AccomplishmentsProficient level of German languageProficient level of English language0-2 years of customer service experienceBachelor’s degree or equivalent work experienceIt would be great if you also have . . .Previous long-standing business-to-business customer facing experience and strong customer orientationBasic knowledge of patent lifecycleDemonstrated attention to detailCapability of developing and maintaining positive customer and business relationships, and managing demanding customersCompetent in MS Office 365, Excel, Word, PowerPoint, MS Teams, OutlookWhat will you be doing in this role?Provide professional, efficient, high-quality service to a portfolio of customers on a day-to-day basis.Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels.Ensure compliance with department and legal procedures and take immediate and appropriate action when risks arise.Develop customer expert knowledge and familiarity of Clarivate’s IP services and software products; guarantee customers receive a professional, efficient and courteous response to queries.Ensure appropriate turnaround times and response quality to meet customer targets and to align workflow with business objectives; ensure that customer profiles are kept up to date in order to provide the relevant areas of the business with current information.About The TeamOur team consists of 700+ individuals located across the globe. Our primary focus is to ensure our customers receive a best-in-class service experience using our products.  We achieve this through our focus on proactive/preventative measurements, attention to detail, goal setting and clear communication.Hours of WorkThis is a fixed-term (Maternity leave cover) position. The working hours would be standard EMEA working hours.This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week. #LI-Hybrid We Offer:Holidays: 25 days paid leave per annumPrivate Health InsurancePaid LunchYearly BonusYearly Merit PlanMy Learning PlatformFit PassLife InsuranceAccident InsuranceCompany bicycles for rent free of chargeOnly shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.