We are hiring a Senior Software Support Engineer to join Clarivate! In this role, you will handle the Tier 3 level support for FoundationIP software (and its services), in direct contact with our Software Support level 1-2, Professional Services and DevOps teams, all being based in EMEA, APAC and North America. This is a significant pivotal role between the Software Engineering team and customer-facing teams. It requires great technical and functional skills, organization and the ability to investigate on issues having various possible origins. This role also requires a strong sense of priority and follow-up on the opened issues, especially in a context of critical issues. As a member of the Software Engineering team, the Sr. Software Engineer will also have to study bugs, provide technical recommendations, implement and test fixes and when needed develop hotfixes for critical items. The role also covers the review, design, development and maintenance of several tools for troubleshooting use. In a context of technologies and software evolutions, this key role requires a continuous learning of those technologies.About you – experience, education, skills, and accomplishmentsBachelor’s Degree in computer science, software engineering, or a related field or equivalent relevant work experience4+ years of experience working in software engineering or a technical support role At least 4+ years working with Java based applications and responsive user interfaces At least 4 years with SQL and PL/SQL At least 4 years with HTML and JavaScript At least 4 years with Angular and JSPWork experience with web applications and event driven developmentWork experience with Three-Tiered Solution architectureMust be a US Citizen or Green Card holder due to US Export Control lawsIt would also be great if you had...Experience working with Angular and JSPs, XML/XSLKnowledge of debugging methodsFamiliar with Apache TomcatFamiliar with GITIdeally knowledge of Entity Frameworks (such as Hibernate and Spring JPA) and AngularJSExperience with Agile methodologiesKnowledge of JIRA, ideally Atlassian suiteExperience in Intellectual Property and/or legal industriesWhat will you be doing in this role?Guidance to troubleshooting methodology Provide technical assistance to consultants Review, design, develop and maintain tools used to diagnose client’s environment Develop and release hotfixes (solutions) for critical issues when necessaryDevelop and test fixes to ensure quality delivery of fixed issuesAnalyze bugs, and proposing recommendation for fixesProposing solutions or recommendations for those issues Analyze issues raised by our customers through the Software Support, Professional Services and/or DevOps teamsAbout the TeamFoundationIP is an Intellectual Property Management SaaS solution that assist clients in both corporate and law firm settings to manage their IP portfolios. We have close to 700 clients spread around the world. The team consists of Software Engineers, QA, DevOps, Product Owners, etc. who are located across the US and India and work with other product services within Clarivate. The team follows standard Agile SDLC methodologies including Scrum and Kanban. The team uses a collaborative culture and works together on projects both internally and outside of FoundationIP within Clarivate.Hours of WorkThis is a full time permanent positionThis is a hybrid role working 2-3 days a week in one of our US Clarivate offices, preferably Philadelphia#LI-LP#LI-HybridAt Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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