Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job SummaryBecome a trusted member of the Slough Campus, working with the Campus Operation team to help build a One Campus mind set. Ensuring all of our Critical Facilities are well supported, allowing our Data Center Leads to prioritize maintaining critical facilities and customer services.ResponsibilitiesAdministrationProvides support across the Campus for administrative dutiesProactively enable key business stakeholder campus activities in regards to tours, customer, & VIP visitsSupport the Campus Director as required to facilitate Campus level staff eventsAs required, provide support to the UK OLT, in the event that the UK VP requires itEnsure the production of routine operational reporting as required to maintain Campus governanceBecome a trusted pair of hands to the site teams, helping to influence and drive improved employee satisfaction survey outcomesMaintains the conference rooms and tour schedules while customers are on-siteMay generate purchase requisitions and coordinate with vendors for delivery and invoicingAssists with special projects, as assignedCustomer SupportEducates customers on the datacenter policies and procedures, the facility and services to customers while on siteCultivates and enhances positive customer experiences when visiting the datacentersCoordinates customer work visits and escorts customers and/or vendors in the datacentersEnsures customer inquiries and issues are resolved while customers are on siteIdentifies potential trends in customer inquiries and uses substantial knowledge of operating procedures to make recommendationsProvides substantial induction learning tours to new customers to orient them to the site; may provide coaching and mentorship to team members on customer learning toursDirects customers throughout the facilities, as neededOnsite Customer Liaison Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon requestProvides back-up coverage on the inventory ordering of supplies to maintain customer facing areas in the datacentersPartners with teams in the tracking of customer shipments when on-siteUses substantial knowledge to discern customer satisfaction issues and uses judgment to solve for; and if necessary escalate, to proper team members/managementQualificationsWould suit graduate looking to start a career in business operations/data centers/infrastructure servicesExperience of delivering customer servicePresentation skills would be an advantageAble to communicate effectively with all levels of stakeholder, from the cleaner to the CEOBehaviorsTakes responsibilityConstructively challengesPassion for service delivery & customer experienceTime management & effective prioritizationFlexible & adaptableEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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