Senior Customer Success Manager

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The OpportunityWe’re hiring a Senior Customer Success Manager – Digital Strategy to join our Experience Cloud team in São Paulo. In this strategic role, you will guide enterprise customers in aligning their digital goals with Adobe solutions.You won’t be executing initiatives, but you will coordinate internal teams and conversations that help customers achieve measurable outcomes. Acting as a trusted advisor, you will support decision-makers in shaping their digital plans and navigating transformation.What You’ll DoBuild relationships with senior stakeholders, including C-Level executivesCo-develop success plans tied to business outcomesFacilitate discussions on digital maturity and customer journey designTranslate strategic goals into cross-functional initiativesLead planning sessions focused on prioritization and adoptionTrack account health and address risks earlyShare benchmarks to support continuous improvementCollaborate with Sales, Product, Marketing, and ServicesProvide insights to enhance Customer Success practicesWhat You Bring8+ years of experience in digital consulting, strategy, marketing technology, or transformationExperience guiding executive conversations and aligning teams around goalsAnalytical thinking and strong communication skillsKnowledge of digital business models and omnichannel strategiesFamiliarity with tools like Business Model Canvas, OKRs, JTBD, and Journey MappingFluency in Portuguese and English (Spanish is a plus)Bachelor’s degree required; MBA or similar specialization is a plusWorking at AdobeWe focus on collaboration, impact, and learning. If you value strategic thinking and enjoy helping organizations evolve through technology, this role offers that opportunity.Inclusion & AccessibilityAdobe embraces diverse backgrounds and experiences. If you need accommodation during the hiring process, please let us know.BenefitsCompetitive compensation and performance bonusFlexible work environmentPaid time off and wellness supportHealth, dental, and life insuranceLearning and development programsAdobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.