Customer Success Manager

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our CompanyAdobe, a global software leader, enables individuals and organizations worldwide to innovate and build digital experiences.Our 30,000+ employees worldwide are improving the future and setting a higher standard as we drive the next decade of growth. We’re on a mission to hire top talent and believe in crafting a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.The OpportunityStep into an outstanding role as a Customer Success Manager in our Toronto office. This is an outstanding opportunity to join a world-class team and work with ambitious professionals. Your role will be crucial in building and maintaining strong client relationships while driving sales and product adoption.What you'll DoAccountable for Customer’s overall success with Adobe’s Experience Cloud solutions, including enablement, value, adoption, renewals, customer health, and happinessIdentify use cases to assure Adobe's solutions drive value and exceed expectationsCoordinate communication among Customer executives, business partners, and operational resources to define and achieve clear success outcomes.Deliver an outstanding customer experience with proactive communication, applying the right internal resources, and effectively using our customer engagement model to meet customer business goalsDrive adoption of Adobe Experience Cloud products – using data to provide insights and progress from baseline through, and up, the maturity curveChampion innovation and find new ways for Experience Cloud customers to use Adobe solutions to grow their businessIdentify Customer risk and work with internal Adobe ecosystem and resources to build and implement “get well” plansContribute to ongoing initiatives that continuously improve our approach to efficiently and effectively deliver success to our customersWhat you need to succeedBachelor’s Degree or equivalent experience5+ years relevant work experience in digital business and/or the technology industryExperience working with Marketing technology solutions, with a focus on Marketing automation toolsStrong communication and relationship skills, with the ability to effectively navigate organizations and champion joint executive partnershipsSelf-motivated, collaborative, responsible, and passionate about exceeding client expectationsAbility to prioritize, multi-task, and perform optimally in ambiguous environmentsHighly effective at leading and facilitating executive meetings and workshopsExperience with account planning & customer success plansFluency in French is a plus, but not required for this role.At Adobe, we foster a culture where everyone can make an impact. Discover our values, focus, benefits, stories, and ways to contribute.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.