Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Creativity for AllAdobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted on the Great Place to Work list for the 10th consecutive year!We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.We know that people are the differentiator in our business, and that's why we want to meet you.The OpportunityWe are hiring for a Customer Success Manager to join our Digital Experience Team based out of Korea. In this role you will excel in the following areas:Customer LeadershipEvaluate interactions with key customers to gather feedback for improving Adobe products and services.Execution for ResultsPartner with the sales management team to align on vertical objectives and achieve and exceed value realisation, retention & customer goals. Ensure the team is delivering on Ultimate Success objectives and driving outstanding key deliverables including Strategic Business Reviews, Value Realisation Strategy & Mutual Action Plans with customers.Expertise & Thought LeadershipDrive thought leadership and grow as a leader in one of the most exciting and dynamic technology fields today. Contribute thought leadership and standard methodologies, both internally and externally, around business transformation.Executive Presence and InfluenceEngage broadly across the Customer and Adobe organizations from management through to C-Level/Influencer as required.Scale & Continuous ImprovementComplete innovative, repeatable, measurable Customer Success programs. Implement a process for continuous improvement, driven by user and customer insights, feedback, and industry research.What you need to succeed:Bachelor's Degree or equivalent required and an additional degree is beneficial10+ years of experience in customer success, relationship management, or management consulting organization with demonstrated, quantifiable experience delivering on significant business valueStrong executive presence, including the ability to effectively partner with and influence client executives and be a credible and effective C-level advisorCreative problem-solving skills, including the ability to understand the impact and intersection of people, processes, and technical changes and to articulate high-level solutions to address business problemsProven organizational and prioritization skills and an ability to work in a highly matrixed environmentOutstanding executive-level interpersonal and written communication skills, with the ability to effectively navigate difficult conversations and mediate to healthy outcomesStrong understanding of Adobe products, capabilities, and efficient use casesHigh degree of intellectual curiosity and ability to absorb new concepts quicklyHigh level of energy and personal driveWillingness to travel up to 25% of the timeAdobe for AllAdobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.Take the plunge and jump inLiking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together!Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
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