Workday Production Support Analyst

Job Requisition ID #25WD87219Position OverviewAutodesk is searching for a Workday Production Support Analyst. At Autodesk, we believe that you can #makeanything, and the right candidate would bring that mindset to the HR Technology team and the systems, processes, and programs we support. As the Senior Workday Analyst, you will have an opportunity to optimize Workday to support our people and deliver an amazing employee experience.Our team, People Data Operations, is responsible for back-office operations and services supporting global people programs and services to be delivered globally at scale. This group partners closely with People & Places teams and partners to provide high-scale operational reporting and data support services.ResponsibilitiesConfigure, support and optimize the design, development and performance of Workday and related business data systems and processes globallyAssist with Workday releases by evaluating and testing feature changes and recommending process or system optimization in alignment with business goalsTroubleshoots and resolves production support issues in partnership with People Data Operations team, ESE (IT) team and other cross functional teams as necessary with exceptional customer serviceCollaborates with partners in People Experience, Payroll, Finance, Total Rewards, DES and others to provide support for requests such as minor configuration enhancements and break-fix needsProvides security role administration support in HR tools proactively and upon requestProvides support for Workday, including researching, identifying, and resolving complex Workday issues, unexpected results, and process flaws in close coordination with People and Places teams, ESE (IT) and Regional People Services TeamsContinuously increases technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etcAssists the PPL COEs and other People Experience teams with the process flows, data analysis, configuration and EIB loads associated with annual and off cycle events such as performance evaluations, merit increases, bonus payments, and job structure enhancementsMonitor and analyse Workday performance and make recommendations to deliver greater operational efficiency and effectivenessAssists with software implementation and upgradesActively participates in user acceptance testing and documentationAssists end-users and internal teams on Workday related issuesEnsure team and system compliance with regulatory requirements, including GDPR, SOX and other control narratives and matricesComply with HR Technology and IT change control processesMinimum Qualifications2-3 years professional experience in Workday Functional. Workday certification preferred Bachelor's degree or equivalent preferredMust have knowledge in more than one module in Workday. Workday Core HCM & Compensation knowledge is preferableModule Specific knowledge is added advantage. Ex- Workday Security, Onboarding, Recruitment, Benefits, Talent, Compensation, or Absence, Time/TrackingConversant with Support practices and is sensitive to SLAGood to have: Ticket handling in ServiceNowGood to have: Experience with Agile MethodologiesExperience working with functional HR teams in the development and implementation of technical solutions that improve efficiencies and performanceProven background in problem solving and partnership in a global environmentPassion for working with people and systems, and a strong interest in helping customers succeedAbility to maintain personal and confidential informationSelf-starter and ability to work independently but also collaborate across teamsResponsible for timely identification and escalation of risks and development of alternative technical and functional approaches when necessary#LI-AV1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).