Job Requisition ID #25WD86857Position OverviewAutodesk Customer Technical Success organization is seeking a talented and dynamic embedded service engineer to provide dedicated tier-2 support for the Autodesk Desktop Connector product line. Desktop Connector is an Autodesk solution that connects desktops to Autodesk cloud services for efficient and intelligent data management, both locally and in the cloud. This individual will work with the Product Insights & Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.ResponsibilitiesAct as the dedicated support expert for Desktop Connector in Customer Technical SuccessAct as the customer liaison with engineering teamResearch, verify, and document product defectsBoost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolutionDemonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issuesExcellent verbal and written communication skillsLead initiatives to enhance process efficiency, customer satisfaction by developing automationsBuild and maintain a collection of service automation runbooks that can be run from the cloudBuild alert and telemetry systems to accelerate issue detection and mitigationCreate documentation as appropriate for the automations developedEnsure high quality deliverablesAbility to work independently and/or guide other team members to meet deadlinesSelf-motivated and proactive, possessing strong desire to learnMinimum Qualifications4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degreeMinimum 6 years of experience in the architecture or manufacturing domainStrong skills in Windows OS, networking, Cloud APIs, virtualizationExperience with Azure, AWS, or similar cloud provider is helpfulExperience writing script-based automations using PowerShell, Python, or similar scripting languagesExperience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)Working experience with any of those CAD products: AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor.Preferred QualificationsExcellent skills in resolving customer problems with an “out of the box” and a “can do” approachExhibit leadership skills and go beyond on the roles and responsibilitiesTake ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required#LI-SA1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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